Mark Roberts

Experience

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  Shepard Air Force Base

  Jun 1998 - Nov 1998

  Golf course

  Customer service including the retrieval and cleaning of golf clubs. Rule enforcement and maintenance of golf carts and golf course

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  Lee lighting

  Mar 1999 - Jul 2001

  Warehouse

  Warehouse organization, order pulling and stocking duties

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  Trinity Industries, Inc.

  Aug 2000 - Oct 2001

  Welder

  Repair of various railcars to include: Hoppers, Box, Gondola, Flat cars. Repair of air brake systems, end-sills, draft sills, couplers, brakes, cosmetic.

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  TMC Engineering Ltd.

  Jan 2002 - Dec 2002

  Welder

  Railcar mechanic to include Boxcars, Hoppers, Flatcars, Boxcars. Repairs included: airbrakes, couplers, ladders, draft gears, all other structural and safety repairs to AAR standards.

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  Avis Budget Group

  Jan 2003 - Nov 2004

  Customer Service Representative

  Inbound contact center regarding car rental reservations, cancellations and price inquiries.

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  Self Employed

  Jan 2005 - Apr 2005

  Roofer
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  PCF

  Jul 2005 - Oct 2013

  Contact Center Supervisor

  Guiding and mentoring 100's of contact center representatives.

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  Regions Bank

  Oct 2013 - Nov 2014

  Customer Service Representative
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  Navy Federal Credit Union

  Nov 2014 - Jun 2015

  Member Service Representative
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  Navy Federal Credit Union

  Aug 2015 - Mar 2016

  Member Service Representative
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  Navy Federal Credit Union

  Mar 2017 - now

  Contact Center Supervisor