Michael Lehane

Experience

• 

  Microsoft

  May 1992 - May 2006

  • Account ownership for 2 vendor companies who provided onsite and offsite services to Microsoft. • Initiated a strategic review of language QA services across Microsoft & delivered a new pricing model with a 10% reduction in costs for Multilanguage projects. • Delivered 1 new language QA vendor under contract in a lower cost location for Microsoft which delivered 65% savings in Project Managements costs. • Team Lead accountable for 13 people delivering all print & packaging requirements for the Dublin based Windows division. • Implemented a scorecard system to measure my teams results against set objectives on a quarterly basis. • Increased group productivity (output) by 10% through process review & rationalisation.• Initiated & delivered a set of Project Management best practises for my group which assisted in increasing productivity and standardising processes. • Drove the concurrent release of multiple Windows projects.• Delivered automated Perl scripts for conducting software release checks on Windows International releases. • Team Lead accountable for 18 people managing releases of Windows Server products.• Successfully managed the release of Windows Server 2003 in 14 languages. • Team Lead accountable for a team of 11 people delivering Digital Media products. • Led a team of 3 people with accountability for releasing a set of Digital Media products. • Research, purchase, setup & maintenance of all lab hardware/software used by internal test teams. • Research & QA various versions of Microsoft Windows.

  • Business Manager

    May 2005 - May 2006

  • Group Manager

    May 2004 - May 2005

  • Release Manager

    Jul 2003 - May 2004

  • Group Program Manager

    Oct 2001 - Jul 2003

  • Group Program Manager

    Nov 1998 - Oct 2001

  • Program Manager

    Nov 1996 - Nov 1998

  • Lab Manager

    Aug 1994 - Nov 1996

  • Software Test Engineer

    May 1992 - Aug 1994
• 

  Cpl Jobs Ireland

  May 2006 - Mar 2007

  Site Delivery Manager

  • Team Lead accountable for 48 people onsite with 7 Team Leads reporting directly to me.• Drove delivery of the Managed Services business portfolio to achieve and exceed Microsoft objectives.• Developed proposals, contracts and statements of work in response to Microsoft Request for Proposals in relation to Service provision onsite.• Assessed existing project teams’ capability and ensured staffing, tasking, and skills complement would allow project success.• Accountable for revenue and profitability targets.• Represented CPL in relation to contracts, business reviews and service queries with Microsoft ensuring a positive customer relationship. Show less

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  Activision

  Apr 2007 - Sept 2007

  Project Manager

  • Accountable for project managing the opening of an Irish office for the company.• Liaised with key stakeholders in Activision’s European headquarters in London and Los Angeles corporate HQ in relation to the Dublin office requirements, current status, etc.• Drove weekly steering committee meetings with all key Activision stakeholders globally.• Liaised with the main contractor in relation to progress on the building fit out.• Collaborated with European HR in relation to hiring requirements, facilities for ongoing services, IT for the installation of communications/server infrastructure and finance for budgeting.• Collaborated with the legal department on the building lease to ensure signoff in advance of move in date.• Worked with all functions in relation to snagging issues prior to full occupancy. Show less

• 

  Microsoft

  Sept 2007 - Sept 2017

  • Collaborated with business end users to analyse, plan and define requirements for new data, PowerBI/SSRS reports or ad-hoc data. • Designed & built PowerBI dashboards/report mock-ups or prototypes for end user review and signoff before user story submission and prioritization for an upcoming sprint in an agile environment.• Created user acceptance test plans. ng.Engage with end users to ensure their requirements are met and testing is completed to schedule, which results in high user readiness and satisfaction. Engage in UAT testing, bug triage and regression of resolved issues. Support end users though report release and traini• Accountable for a team of onshore and offshore (India) contract resources including budget management, work prioritization & assignment, issue resolution, quarterly business reviews.• Drove data analysis/insights through SQL, PowerBI or Excel in support of end users in relation to potential issues/trends. • Acted as a trusted partner and advocate for stakeholders’ issues and drove for resolution of same. Show less • Drove & implemented process change for select transactional processes together with new capabilities as we moved from an analog to digital environment as part of a broader move to digital. • Business Continuity Lead for OEM. Developed an integrated Business Continuity plan for OEM and tested critical process recovery capabilities through global failover exercises.• Vendor Manager for a Managed Service team working on transactional tasks on behalf of Microsoft. Developed appropriate scorecards, KPI targets and reporting processes to ensure the effective management of the Managed Services contract including budget. Show less

  • Program Manager - Business Intelligence

    Apr 2013 - Sept 2017

  • Program Manager - Credit & Revenue Management Team, OEM Operations

    Sept 2007 - Apr 2013
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  Element Fleet Technology

  Nov 2017 - Apr 2018

  Project Manager - Agile

  • Lead the development of multiple projects in parallel including the delivery of an Enterprise level Android app to the Google Play Store and updates to enable Mexico customers for existing OS and web applications.• Manage assigned projects through Agile with two weeks sprints, utilizing JIRA for user stories, schedule & defect management.• Manage offshore developer scrum teams including all escalations to deliver assigned projects. • Stakeholder Management to ensure expectations are aligned to scope and schedule.• Accountable for project budget and ensuring costs are maintained within our assigned budget.• Drive best practice implementation into scrum teams as defined by PMO and DevOps. Show less

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  Codec Ireland

  Jun 2018 - Nov 2018

  Senior Project Manager

  • Manage the delivery of bespoke customer solutions utilising the full Microsoft technology stack of Dynamics 365, Azure, SharePoint, BI & Analytics from initiation through to operational support for fixed price contract or T&M projects.• Engage customers to define project deliverables and required business outcomes, including scope, budgets and schedules.• Provide a single customer point of accountability and contact for all project matters.• Actively manage projects against milestones, budget and scope Show less

• 

  Mastercard

  Nov 2018 - Jun 2020

  Technical Program Manager

  • Proactively managed the end-to-end delivery of engineering work and all dependent organizations, reporting out progress, ensuring dependencies were covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery.• Negotiated features and associated priority and helped the team and their customers reach consensus.• Collaborated with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones. • Delivered project communications and ensured the right information about the status of the project was delivered to the right audience at the right time. Show less

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  Deutsche Bank

  Dec 2020 - Feb 2021

  Technical Project Manager

  • Management of multiple projects, delivering data analytics & insights to teams across the bank.• Define, scope, plan and execute using Agile/SAFe methodology.

• 

  Microsoft

  Feb 2021 - now

  Program Manager

  • Lead engagement with the Business Intelligence Management team with accountability for the successful launch of Supplier & Domain reporting.• Identify future state requirements for specific legacy systems and though successful engagement with IT, BPO and other stakeholders, deliver their successful launch to agreed scope, schedule and compliance criteria.• Deliver updated Subcontractor proactive monitoring processes as part of a resource onboarding redesign. Define new process SLAs and land recommendations on new scorecard metric. Show less