Joshua Hoose

Experience

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  IMPACT OUTSOURCING SOLUTIONS, INC

  Jul 2013 - Aug 2014

  Marketing Communications Specialist

  • Communicate with customers, employees, and others to answer questions, disseminate information, place orders, and address complaints.• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.• Record names, addresses, purchases, and reactions of prospects contacted.• Adjust sales scripts to better target the needs and interests of specific individuals.• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.• Conduct client or market surveys in order to obtain information about potential customers. Show less

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  Best Buy

  Apr 2015 - Oct 2019

  Double Agent - PC

  • Provided in-store and on-site technical support services, assisting customers with setup, installation, and troubleshooting of consumer electronics.• Diagnose and repair complex hardware and software issues for a variety of consumer electronics, including computers, laptops, smartphones, tablets, and gaming consoles.• Provided training and assistance to clients, end-users, and staff on software and hardware usage.• Provideed technical support and guidance to clients, offering expert advice on product usage, maintenance, and troubleshooting techniques.• Maintained accurate records of repairs, including detailed notes on diagnosis, repairs performed, and parts used, to track repair history and ensure quality service. Show less

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  IS International Services, LLC

  Aug 2019 - Mar 2021

  MES Technician

  • Spearheaded the development of comprehensive change documentation and provided tailored training sessions to facilitate smooth system modifications, guaranteeing adherence to rigorous GxP standards. • Led the implementation and configuration of Manufacturing Execution System software, meticulously tailoring it to meet precise production requirements. Oversaw system setup, customization, and seamless integration with existing infrastructure to enhance operational efficiency.• Documented and seamlessly deployed essential software, printers, workstations, and scanners into the production environment. Ensured smooth operations and minimized disruptions through meticulous planning and execution.• Delivered expert training sessions and troubleshooting support tailored to the manufacturing production environment. Empowered personnel with the skills and knowledge necessary to maximize productivity and address technical challenges effectively.• Maintained vigilant oversight of hardware, software, and Programmable Logic Controllers (PLCs), promptly identifying and addressing issues to prevent disruptions to production processes. Implemented proactive measures to ensure seamless operation and minimize downtime. Show less

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  Avita Community Partners

  Oct 2022 - Mar 2024

  Help Desk Support Engineer

  • Implemented new systems for hardware deployment requests improving speed and reliability of deployments and new hire on boarding.• Provided remote and on-site technical support to internal and external customers, diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals.• Assisted in the planning and implementation of IT projects, including system upgrades, software deployments, and network expansions.• Demonstrated strong customer service skills and professionalism in all interactions, receiving consistently positive feedback from users and colleagues.• Coordinated with vendors for software, hardware, and service upgrades, exchanges, and returns.• Managed Active Directory user accounts, groups, and permissions.• Provided assistance with Office 365 maintenance and configuration. Show less