Samuel Betancourt

Experience

• 

  City of La Mirada

  May 2019 - Aug 2023

  • Assisted in the recruitment, hiring, and onboarding of staff through special events, assessment days, and training on the REC1 system, customer service procedures, and department policies and services• Guided job shadows and shared city and facility-specific knowledge to ensure proper customer service• Periodically assigned to purge or store documents with strict respect to the city’s retention schedule• Supported the Leaders in Training Program of 100+ volunteers through task delegation, scheduling, orientations, and hours approval Show less

  • Senior Recreation Leader I

    May 2023 - Aug 2023

  • Recreation Leader

    May 2021 - May 2023

  • Recreation Aide

    May 2019 - May 2021
• 

  CSUF Business Honors Program Official

  Aug 2020 - May 2022

  • Led a team of ten to effectively market the Business Honors Program to the college and community, increasing our regional reputation• Established the Alumni Newsletter Initiative, bridging the gap between the Program and 185+ alumni• Planned, publicized, and executed the annual ‘Before I Die Wall’ event, garnering a combined 600+ student, faculty, and staff engagement count and a feature in CSUF’s Daily Titan• Directed a virtual four-person panel of college alumni to impart industry knowledge to a 60+ student audience, earning another feature in CSUF’s Daily Titan Show less

  • Executive Director of Outreach

    Jun 2021 - May 2022

  • Offline Marketing/Outreach Sub-Lead

    Aug 2020 - May 2021
• 

  California State University, Fullerton

  Feb 2021 - Aug 2021

  Titan Orientation Programs - Orientation Leader

  • Hosted two informative virtual student panels for incoming CSUF students to facilitate discussions related to campus resources and available opportunities for involvement• Guided groups of 20+ on hour-long campus tours for incoming or prospective CSUF students and families

• 

  Cal State Fullerton, College of Business and Economics

  Aug 2021 - May 2023

  Business Student Advisory Board

  • Held monthly high-level conversations with administrators and executives as the student representative on the Dean’s Strategic Planning Task Force to develop the 2023-2025 strategic plan• Tasked with researching students’ lower unit enrollments year-over-year, gathered 100+ survey responses, and presented findings and recommendations to college administrators and advisors

• 

  Associated Students Inc., CSUF

  Oct 2021 - May 2022

  Elections Coordinator

  • Facilitated two in-person informational sessions and five virtual meetings to promote the visibility of elected positions, garnering the highest turnout of Petitions of Candidacy than any year prior• Served on the Elections Judicial Council to monitor 12 campaign platforms and safeguard election policies

• 

  City of Fort Worth

  Jan 2024 - now

  • Leverages expertise in city and departmental offerings to provide accurate information on memberships, classes, reservations, and general inquiries, while staying current on services and events• Participates in the Camp Fort Worth Associates Committee by revising job descriptions and organizing recruitment events, effectively building a skilled workforce for an exceptional camp experience• Contributes to the development of a standardized onboarding process for staff across 21 community centers, utilizing the city’s LMS and crafting a comprehensive handbook for training consistency• Partners with the C3 ActiveNet Team to deliver training and ongoing support, creating a comprehensive manual that strengthens system proficiency and ensures consistent operational practices• Collaborates with the In-Service Committee to host department-wide in-services, enhancing staff engagement through microlearning activities and ensuring clear communication of key updates• Provides facility orientations through training on the ActiveNet system and customer service procedures• Creates marketing materials for programming through Canva, increasing awareness for programs Show less

  • Senior Recreation Programmer

    Mar 2025 - now

  • Community Center Aide

    Jan 2024 - Mar 2025