Praveen Kumar

Experience

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  Vismaya Technologies Private Limited

  May 2001 - Apr 2004

  Worked as Software Engineer

  • Job role consisted of developing modules for a range of products from E-CRM to Computer Telephony Integration, Recording Analyzer Tool.• Been part of full product life cycle and design / develop / deploy the products “SpelbindTM”, a 3600 view of the customer, to deal with the Customer Relationship Management tracking and unifying all mediums of communication to deliver a single, integrated view of the customers.

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  Mentorware Private Limited

  May 2004 - Mar 2005

  Sr Software Engineer

  • Part of as a core team for developing / deployment of E-Learning Enterprise software platform for Sun, JAVA and Microsoft.• As a Sr. Software Engineer one of my key KPI was to bring in new technologies to improve the platform performance and integrate it with New Software.

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  NICE Systems

  Mar 2005 - Apr 2017

  Manager, Global Service

  • Current role is of a dual responsibility comprising of Program Management driving multiple transition projects to enable value added services includes managed service as well as 24/7 monitoring. Also as an Operations manager to ensure we have continued delivery of mission critical services as per the defined scope and adherence to agreed SLA.• Driven successfully multiple complex migrations Programs / Projects within timeline and budget, which involved multiple vendors / team spread across different organizations and time zones.And alongside maintaining highest customer satisfaction.• Managed professional services delivery to Global Strategic Clients for a range of NICE solutions (NICE Interaction Management suite and Speech Analytics, WFM and Advance Applications like Back office Robotic Automation and Voice of Customers.• Client ecosystem functioned on all verticals from BFSI sector (CITI, DB, ICIC, JPMC, etc), Telecom (SPICE-Nepal, VODAFONE, etc), BPO (TCS, Accenture, Wipro, Sutherland, iYogi) Show less

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  ROI Infotech

  May 2017 - Jun 2019

  Technical Manager

  o Delivering project using latest robotic technologies NICE APA (RPA) and UIPatho Part COE RPA, explore and evaluating new RPA technologies like Work Fusion, iRobot, G1ant, SeeSheel etc and formulate business value proposition.• Key Roles & Responsibilityo Solution Design  Active involved in analyzing RPA requirement and working directly with clients.  Building Bots using NICE Realtime Designer and UiPath Studio for POC / Demo  Assisting Engineers with Bot Work flow of the Solution and trouble shootingo Program Management  Risk Management / Execution / Monitoringo Client Account Management  Key Stakeholders Management  Coordinated with multiple vendor team to ensure a timely deliveryo Resource Management  Skill hunt  Training and Skill enhancement in RPA Show less

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  Digital.ai

  Jul 2019 - now

  • Program Manager

    Nov 2022 - now

  • Technical Manager

    Jul 2019 - Dec 2022