Ali AlSairafi

Experience

• 

  Standard Chartered Bank

  Jan 2012 - now

  Key Responsibilities:• Managing Cash related regulatory projects / Handling the bank internal projects.• Optimizing channels usage, identifying service, processing improvements, product solutions development and cross sell opportunities, to improve corporate clients' processes and experience.• Managing internal, external and regulatory cash operations related audits• Operational cost reduction opportunities of transaction banking and Cash operations budget setting and allocation.• Business analysis and implementations of process / Cash operations and service improvements initiatives for corporate clients.• Leading & managing onshore and offshore cash operations teams• Planning and managing execution of manual operations automation, to ease and improve the process. Submission of regulatory reports and MIS• Managing vendors agreements and migration service level agreements.• Prepare Business requirements documents (BRD) for business solutions. Show less • Managing top premier corporate clients, Cash, Trade, Channels• Responsible for successful execution of the digital transformation requests.• Conduct training sessions for corporate clients on the bank digital platform.• Prepare/ submit (group/regional & local) reports.• Assist in implementation of process / service improvements initiatives in client service group.• On a selective basis, accompanying corporate relationship management on sales calls to sell the bank's services capabilities and/ or resolve clients operational and service issues.• Conducting service reviews to corporate clients. Show less Key Responsibilities:• Managing client Centre team for Bahrain, Qatar, Jordan, Lebanon & Oman• lead the team to reach assigned objectives.• Prepare monthly work force management activities for Bahrain, Qatar, Jordan, Lebanon & Oman.• Ensure compliance in all work processes and review for continuous improvements and compliance with group polices local rules and regulations, country policies and procedures.• Review and prepare internal service level agreements.• Review and prepare process notes and departmental operational instructions. (DOI)• Deliver a high standard of customer services to all new and existing customers. Show less

  • Sr Manager, Cash & Service - Cash Management Operations

    Feb 2020 - now

  • Senior officer, Client Services Group

    May 2018 - Jan 2020

  • Team Manager, Client Centre

    Jun 2013 - Apr 2018

  • Client Care Executive – Processor

    Nov 2012 - Jun 2013

  • Client Care Executive

    Jan 2012 - Nov 2012