Mairead Healy

Experience

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  CNG Travel

  Jan 2001 - Jan 2007

  Corporate Account Manager

  CNG was setup in 1999 to provide a service of hotel distribution on the web, targeting strategic corporate clients and was taken over by Fexco in 2005Corporate Account Manager, Feb 2004 – Jan 2007Reporting to the Chief Operations Officer and Head of Sales for Europe and USA specialising in Airlines and online Travel agents in Europe and USA. Key achievement was increase in conversion rates by 10%. Regular quarterly reviews and managing the account plans were the key components of my success in delivering more revenue for both our clients and ourselves. Sales increased by 30% for one airline by introducing dynamic packaging; they were one of the first Airlines to do this at that time.Portfolio of Clients managed included KLM Airlines, America West and Air Canada Show less

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  FEXCO

  Oct 2007 - Aug 2020

  Responsible for Managing the relationships and growing our business with our Airline customers in a variety of product suites throughout the FEXCO Group along with Product Manager for our Online Vouchers Product for 10 Years. Managing a Portfolio of Key Airline Accounts/ClientsProducts/Services include DCC/MCP, Call Centre and Gift Vouchers. Maintaining margin in line with business plan for portfolio.Face to Face QBRs regular phone/conferencing (Daily/weekly) Reporting and communicating the KPI’s to both client and senior management on a monthly basis Gathering customer requirements along with keeping up to date with compliance and regulations on the voucher product. Listen to feedback from the call centre on UX and how we could improve the product along with continuous improvement and key selling points to lock us in with our customer.Effective and consultative relationship management, inspired increased usage of the company’s other products and services. Cross selling other Fexco services along with building the product to meet client and user demands. Working with all teams to Log the user stories, ensure everyone is clear on the objectives and working together to manage challenges and ensuring we are on time and in budget.Managed the budget and identified and proactively addressed issues that may impact revenue growth along with identifying areas of inefficiencies and plans to improve same.Ensuring there is on-going dialogue and communication with key accounts with effective translation of premium services in line with Service Level Agreements. Show less Managed the sales team - New Business Development along with managing and growing the existing customer base.Created new methods of targeting sectors in one sheet to show the customer base and highlight where we needed to work on.Worked closely with the Treasury/IT & Compliance team.Presented our products and services to the Finance Managers/Directors of Government departments in the Health and Education sectors along with large multi-national companies.Worked closely with our partners to ensure customer satisfaction was delivered. Show less

  • Airline Relationship Manager & Product Manager

    Jul 2009 - Aug 2020

  • Head of Business Development

    Oct 2007 - Jun 2009
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  The Lighthouse Coach

  Jan 2021 - Aug 2023

  Leadership, Executive and Life Coach

  Accredited Life & Executive Coach, Coaching: Career Coach | Executive & Leadership Coach: Why Coaching? I am here to help you achieve success in your life be that Personal or Work life I do this by asking you powerful questions in a safe and confidential place to help you unlock the answers that you hold within yourself. I can help you get back on track and build your confidence so you can achieve anything you set your mind to. Identifying your strengths and realising what you want from your life.My Vision for my clients is to assist in inspiring you to action your goals and live a fuller happier life. Show less

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  Optimal Workshop

  May 2022 - now

  Customer Success Manager