Arpit Sawant

Experience

• 

  Cheers Interactive

  Jun 2011 - Dec 2011

  Desk Reasearch Executive

  * Searching data and information using search engines over the Internet like Google, Bing, Yahoo Linkedin etc, * Mainly extracting the contact details of companies and its staff which are based internationally desire * Company Research and Investing Information* Research Specialist* High Quality Research in the field of Chemicals, Electronics, Telecommunications, Automobiles, Mechanical, Pharmaceutical, Biotechnology, Life Sciences, Food Technology and many more.* Database Management* Data Capture and Processing* Data Mining* Data Conversion* Data Formatting* Data Quality* Email Research* Marketing Research* List Building* Organization and executive details such as person based address, telephone number, fax number, email address, company’s yearly turnover etc. * Data Analysis Using MS-Excel & formating with required format with Ms-Word Show less

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  Capita India

  Jul 2014 - Oct 2015

  WFM( MIS Analyst)

  • Providing recommendations for improved performance within the Workforce Management team and for supported work groups • Share Performance Analysis, Shrinkage reports & Attrition Analysis to O2 Operation Managers & clients according to requirements.• Generating Internal Reports for the process management & as well as for O2 - Operations on a Daily, Weekly & monthly basis.• Analyze intraday call forecasts and communicate to management team – provide commentary to assist supervisors and managers in meeting daily/weekly goals.• Worked directly with Process Head/Managers and clients to achieve Productivity results Show less

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  Disney Star

  Nov 2015 - Sept 2017

  Associate - Ad sales & Automation

  • Developed and implemented automation systems to reduce manual labor and improve accuracy• Developed and implemented data quality checks that reduced errors in reports by X%• Reduced operational costs by X% through process optimization and automation

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  JetPrivilege Pvt. Ltd

  Sept 2017 - Jun 2018

  Data Analyst

  • Conducted a comprehensive analysis of customer demographics and purchasing behaviors, resulting in a targeted marketing campaign that increased sales by X%• Developed and implemented data quality checks that reduced errors in reports by X%• Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in a X% improvement in data accuracy• Conducted ad-hoc analyses to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings• Analyzed and visualized large datasets to uncover key insights, resulting in a X% increase in revenue for the company Show less

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  Firstsource

  Jun 2018 - now

  Currently serving as Assistant Manager - Ops BI at Firstsource Solution Ltd. Responsible for overseeing and managing operation business intelligence functions.• Awarded Extra Miler and Best Performance in every two quarters of the year for outstanding contributions.• Automated the deployment of BI solutions, resulting in a X% reduction in development time• Optimized the performance of existing BI solutions, resulting in a X% decrease in query execution time Served as Assistant Manager - WFM at Firstsource Solutions Ltd. Responsible for workforce management functions.• Managed a team of X employees, setting goals and delegating tasks to ensure that reporting deadlines were met• Developed and implemented a training program that increased employees’ technical and product knowledge by X% Served as Sr. Executive - WFM at Firstsource Solutions Ltd. Responsible for workforce management functionsStreamlined office processes, reducing manual reporting deliverables by X% and improving efficiency by X%

  • Assistant Manager Ops BI ( Business Intelligence)

    Oct 2022 - now

  • Assistant Manager WFM

    Oct 2021 - Sept 2022

  • Senior Executive WFM

    Jun 2018 - Sept 2021