Andrés Mora

Experience

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  Supervisa S.A.

  May 2014 - May 2015

  Junior Electronics Technician

  - Engineering assistant for the execution of electronics security projects, programming and installation of embedded systems, CCTV, control access systems- Perform on-site preventive and corrective maintenance to CCTV and control access systems.

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  Surtirepuestos

  Jan 2019 - Oct 2021

  Electronics and Mechanical Technician - Customer Service

  - Perform preventive and corrective maintenance for electronic and mechanical systems- Manage office tools to generate work orders and inventory management- Provide customer service, sell auto parts, understand the request, perform the diagnosis and schedule maintenance with the team

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  Teleperformance

  Nov 2021 - Mar 2022

  Customer Support

  - Support USA customers by providing helpful information, answering questions, and responding to complaints through email, chat and calls executing a series of basic troubleshooting steps to discard different damages in phones, tables and laptops.

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  Sutherland

  Mar 2022 - Jul 2022

  Customer Support Specialist

  - Support via Salesforce CRM, eMail and phone customers having issues with the Shutterstock ecommerce, the Shutterstock Mobile application and different Shutterstock services

• 

  Vensure Employer Solutions

  Jul 2022 - now

  Customer Support Specialist

  - As a technical support representative for EPAY's TLM and HCM platforms (B2B), I leverage my knowledge of these platforms to analyze customer-reported issues and provide effective solutions or workarounds. I am skilled in accurately recording all relevant information about customer issues and solutions in Salesforce (CRM) and Client Space, ensuring that EPAY's customers receive high-quality support and that their issues are resolved promptly, thereby driving overall customer satisfaction.