Queeneth C. A.

Experience

• 

  Globacom

  Jun 2017 - Jun 2019

  Junior Business Analyst: Data Migration
• 

  Natanie Trading Company

  Jul 2019 - Dec 2021

  Onboarding, KYC and CDD Specialist.
• 

  BNP Paribas

  Jul 2023 - Sept 2023

  Customer Support Colleague
• 

  Calero

  Aug 2023 - Feb 2025

  Mobility Specialist
• 

  Department for Work and Pensions (DWP)

  Oct 2024 - now

  Executive Officer

  • Conduct identity verification and KYC (Know Your Customer) checks to confirm claimant authenticity and prevent fraudulent claims. • Assess and investigate potential fraudulent activities, ensuring compliance with security protocols and fraud prevention measures. • Review and validate claimant information to identify inconsistencies, potential identity fraud, or misuse of benefits. • Handle sensitive claimant data in accordance with GDPR and internal data protection policies. • Provide clear and professional communication to claimants regarding their rights, responsibilities, and Universal Credit policies. • Offer excellent customer service by addressing claimant inquiries, resolving issues efficiently, and providing accurate information. • Escalate suspicious cases to the counter-fraud and compliance teams for further investigation when necessary. • Monitor claimant activity and behavior for red flags indicating potential abuse of the system, such as identity theft or fraudulent applications. • Maintain detailed records of all claimant interactions, ensuring documentation is accurate, secure, and up-to-date. • Work collaboratively with internal teams, compliance officers, and external agencies to support fraud detection and prevention efforts. Show less