Reham Ashraf

Experience

• 

  Hindawi Publishing

  Apr 2009 - May 2013

  Customers' Complaints Specialist - Credit Collector & Accounts Receivable - Subscriptions Specialist

  * Following up with customers to collect the due amounts and providing them with the needed assistance* Handling the customers' complaints, communicating with the other departments for investigation and finding resolutions and seeking corrective and preventive actions* Handling the customers' orders, following-up with them and responding to their inquiries* Helping to sustain and preserve the company's ISO certificate for management due to my contribution in offering effective corrective and preventive actions being the foundation's complaints specialist and was also able collect about 50 % of the debts being the foundation's credit collector specialist Show less

• 

  The Magical Kids Academy

  Mar 2015 - Sept 2015

  English Teacher - Manager Deputy

  * Creating and presenting the curriculum to the children* Supporting the nursery manger to ensure that all children receive the highest standards of care and education* Helping students to be able to pass their school interviews successfully and offering support for the busy overwhelmed parents to build their children characters

• 

  Rizkallah ART Foundation

  Oct 2015 - Dec 2017

  Office manager - Project Coordinator - HR Specialist - Customer Service Specialist

  * Responsible for the development, management & administration of the company’s projects* Cooperating with existing business partners to ensure service delivery in compliance with the foundation quality standards* Handling the HR tasks such as recruitment, attendance, payrolls and evaluations, documenting and developing manuals and handbooks* Creating, developing and managing the customer service system for the foundation* Increasing the number of the courses and camps subscribers to more than the double Show less

• 

  Hartmann Egypt for Aluminum Industries

  Sept 2018 - Jan 2021

  Executive Secretary to General Manager

  * Providing secretarial and administrative support to the GM and coordinating and following up with the administration and all other departments* Attending meetings and taking minutes* Handling and prioritizing all outgoing or incoming correspondences* Translating, typing, drafting and filling correspondences, documents and reports* On a side note, I was proud to help other employees to improve their English writing skills, business writing skills and Microsoft Office skills as well Show less

• 

  Freelancer

  Sept 2020 - May 2022

  Freelance Translator

  - Translation projects (Arabic - English and English - Arabic)- Copy editing projects

• 

  Arabian German For Exhibitions & Publishing Ltd.

  Jan 2022 - Apr 2022

  Asst. Operations Manager

  Projects:Metal & Steel / Fabex Middle Exhibition 2022

• 

  El-Delta Electronic Systems

  May 2022 - Apr 2024

  Secretary Team Leader

  - Preparing the regular follow up reports - organizing meetings & taking meeting minutes- Reporting any diverse in the workflow of the company's system- Handling the internal communications between the top management & the internal departments - Handling the external communications between the top management & the external entities - Providing secretarial and administrative support to the top management and coordinating and following up with all other departments.- Handling and prioritizing all outgoing or incoming correspondences -Translating, typing, drafting and filling correspondences, documents and reports - Handling the company's archiving system- Handling the secretarial and the administrative quality files Show less