Oscar Teran - MBA

Experience

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  Auto Zone

  Jul 2001 - Nov 2018

  Parts Sales Manager

  • Assume responsibility for the store operations and commercial sales in the Store Manager’s absence.• Performed automotive diagnostics and make recommendations.• Supported a safe work environment while ensuring team members are implementing the same practices including the PPE (Personal Protective Equipment).• Reviewed sales metrics daily and cover the results with staff.• Mentored, coached, and inspired employees on customer service and sales techniques.• Motivated the sales team to provide a WOW customer experience.• Assisted the commercial department in servicing commercial accounts.• Maintained sales productivity, store appearance, and merchandising standards.Accomplishments• Increased ticket average, and market share through sales and product knowledge.• Created a positive team environment that focuses on customer service. Show less

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  Walmart

  Oct 2006 - Mar 2018

  • Collaborated on managing a supercenter with sales of 80 to 88 million with staffing of 400+ associates. • Maximized sales and financial performance of the facility by leading and inspiring associates to provide excellent customer service, directing, and executing company guidelines. • Modeled safety and reviewed sanitation regulatory compliance in the following areas: bakery, deli, meat, seafood, dairy, and produce. • Conducted audits in pharmacy and claims to ensure compliance with OSHA and reported to the store manager.• Monitored fresh areas for inventory levels, in-stock, and reviewed P&L statement. • Planned and executed conversions for the grocery, fresh, seasonal pad, general merchandise, and the garden center patio.• Recruited and developed sales associates on customer service, online sales, stocking,technology, and loss prevention. • Reviewed the loss tracking for fresh departments and general merchandise and reported recommendations to reduce shrink and increase profitability. Accomplishments • Started and implemented the Customer Availability Program (CAP) process. • Reduced inventory levels by 20% through Customer Availability Program and improved in-stock levels and customer shopping experience.• Reduced throwaways by 50% by implementing the Customer Value Program (CVP) in the fresh departments and controlling cost.• Created a great work environment among the fresh departments by cross-training associates to be able to work in multiple locations and provide great customer service. • Established outside containers during peak seasons by implementing bin locations for better inventory flow and in stock levels. • Improved customer shopping experience to 97%, a positive increase of 34%.• Developed team leaders to develop second and third shift associates to mix paint for our customers. • Improved business metrics: sales, clean, fast, and friendly (CFF), profit, in stock, and safety. Show less • Collaborated in running a multi-million supercenter.• Delegated tasks to the overnight team and set up the store for the next business day by working the freight and stocking fresh departments. • Managed the attendance report, payroll, staffing, and scheduling. • Provided guidance to grocery, fresh, apparel, shoes, jewelry, electronics, toys, garden center, hardline, and automotive departments on merchandising planning and execution. • Conducted safety inspections throughout the store to ensure compliance with OSHA.Accomplishments• Created an enthusiastic team environment in electronics, grocery, fresh, apparel, hardline, and overnight.• Kept the backroom organized by working the freight and organizing and binning overstock. • Improved the in-stock levels in the fresh department by implementing a follow-through process. • Created an overnight schedule, which contributed to an efficient operation while reducing labor cost by 25%.• Coached and trained associates on the inventory control to improve in-stock level in the pet’s department. Show less

  • General Merchandise & Grocery Co-Manager

    Dec 2013 - Mar 2018

  • Asst. Manager

    Oct 2006 - Dec 2013
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  Fiesta Mart, Inc.

  Mar 2018 - Sept 2018

  Assistant Store Director

  • Managed the employment-related & business decision such as hiring, promoting, disciplining, discharging, and rewarding.• Modeled safety and sanitation condition in the fresh departments and throughout the store.• Maximized profitability by having effective merchandising to increase sales, controlling expense and managing labor.Accomplishments• Implemented a process at the front end that created a great shopping experience.• Created a safety routine for maintenance and departements to reduce accidents. Show less

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  O'Reilly Auto Parts

  Nov 2018 - Jan 2023

  • Ensured the shop was organized and operated according to all company policies.• Helped coordinate the workflow in the shop, including ordering parts.• Promoted a safe working environment in the shop.Accomplishments• Increased retail sale 14% and commercial sales 10%.• Accomplished the store goals and surpassed the store sales over two million.• Got promoted to store manager (June 2019). • Promote a safe working environment in the shop.• Assist the store manager with team members performance evaluation.• Assist the commercial department in servicing commercial accounts.Accomplishments• Got promoted to store manager in eight months.• Had double digits on sales, and RPM's (attachment sales).

  • Store Manager

    Jun 2019 - Jan 2023

  • Assistant Store Manager

    Nov 2018 - Jun 2019
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  Premier Auto Supplies

  Jan 2023 - now

  District Sales Manager

  • Manage multi store operations of five stores in the Houston area.• Conduct on boarding and manage all personnel issues. • Promote a safe working environment in the district.Accomplishments• Reduced the turnover rate by 85%.• Increased productivity among team members by coaching and training.• Acquired new accounts and established new customers by visiting and engaging prospective clients.