Ivan Godó Borras

Experience

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  Setting Consultoria

  Jan 2002 - Dec 2006

  System Engineering

  Operating system engineer assigned to the bellvitge hospital client. Supporting the infrastructure and preparing and installing new HW components. Troubleshooting the incidents and help-desk.

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  Genie Industries

  Mar 2007 - Dec 2009

  Warranty and service Coordinator

  Responsible of the warranty department in Genie industries company, providing solutions to the different issues reported by the clients and reviewing the warranty technical reports. Decide the approval of the warranty requests.Coordinator of the technical department, managing 5 senior engineers across the Spain and Portugal countries. Troubleshooting of the different technical incidents. Client management with the different clients of the company.

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  Setting Consultoria

  Jan 2010 - May 2011

  Senior System Operator

  Assigned to the client "La vanguardia" newspaper company, operating the systems, monitoring the incidents and providing a first level support. Operating the Backups, VMware, Nagios, exchange and Windows OS servers at system infrastructure level.

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  ARC services

  Aug 2011 - May 2013

  Senior engineer

  Senior engineer, Responsible of the technical department, managing and leading the technical team and implementing new methodologies and procedures.Senior engineer, responsable del departamento técnico. Gestión de personal y de trabajo. Implementación de nuevos procesos.

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  NTT DATA

  Jan 2014 - Jan 2018

  Senior engineering specialized in DevOps technologies, assigned to the Burberry client. Project management of the new initiatives and support the infrastructure been responsible of the Linux/unix, VMware, Backup and DevOps areas. Responsible of the Team located in Barcelona, leading four engineers and coordinating with the Team located in London the ongoing of the service. System administrator specialist, focalized in support the infrastructure and specialized in the Backups, Linux/Unix and VMware technology areas. Assigned to the Burberry client.

  • Senior Engineering Project Manager

    Sept 2016 - Jan 2018

  • System Administration Specialist

    Jan 2014 - Sept 2016
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  NTT DATA Europe & Latam

  Jan 2018 - Nov 2023

  As IT Infrastructure Manager at NTT DATA one of my main roles is the management of different global and strategic accounts for the company, ensuring the relationship with the client, the growth of the accounts at a strategic level, designing the team and the type of service and being responsible for the financial part, as well as the structure of the service.Another role is to lead and coordinate the different opportunities (RFP) to acquire new clients, managing and designing the services and the necessary structure, as well as attending to the different rounds of questions and responses from the clients.Another of my main roles is to develop and grow the people in my team. Show less Assigned to the TD SYNNEX client, my current position has been divided in two important phases:Phase one: Initialize from scratch a new service line based on the implementation of new initiatives and projects for the client. Create and design all the internal procedures following project management methodologies. My main responsibilities include: 1.Interview and select the new architects & senior engineers that will be part of this new Implementation Team. 2. Ease the transition to include the new service line into the current IT operations managed service creating the synergies between the teams. 3. Manage the projects priorities with the client and the stakeholders 4.Reporting to the executive areas. 5. Responsible of the strategy of the service. Phase 2: Service Delivery Manager of the IT operations & Implementation service for the TechData client composed by 24 engineers and 3 coordinators. Managing and reviewing the quality of the service delivered to the client. Responsible of the continuos improving of the service and the strategy internally and externally. Staff's career development. Show less

  • IT Infrastructure Manager

    Jul 2022 - Nov 2023

  • Service Delivery Manager

    Jan 2018 - Jul 2022
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  TD SYNNEX

  Nov 2023 - now

  Global Senior Manager IT operations