Asam Saeed Khodadad

Experience

• 

  Zain

  May 2008 - Jun 2008

  Call Center agent
• 

  University of Bahrain

  Feb 2015 - Sept 2015

  • Technical support help-desk technician.• Installing and configuring computer hardware, software, systems, networks, printers and Scanners.• Troubleshooting and providing technical support to students concerning the use of computer hardware and software, including printing, work processing, excel, email, and operating systems.• Installed, upgraded, and maintained PC's, PC components, and peripheral devices including but not limited to CD ROM's, NIC's, USB Devices; laser, inkjet, and impact.• Talking to students and computer users to determine the nature of any problems they encounter.• Provide technical assistance for day to day operations.• Trouble shooting different hardware components• Installing MS Office suites (Office 97, 2000, XP, 2003, 2007, 2010).• Troubleshooting and provide technical support to students concerning the use of computer hardware and software, including printing, work processing, excel, email, and operating systems.• Manage the deployment, maintenance, support, upgrade of desktop PC hardware, software, operating system and distributed printers Show less

  • Technical Support

    Jul 2015 - Sept 2015

  • Best Senior project - 1st

    Feb 2015 - Jun 2015
• 

  Path Solutions

  Feb 2016 - Jul 2020

  Associate Technical Support

  • Install, configure and support hardware devices and the standard software applications like MS Windows 7/ Windows 8/Windows 10, MS office suite and other software based on the customer requirements.• Troubleshooting and provide technical support to all levels of staff concerning the use of computer hardware and software, including printing, work processing, excel, email, and operating systems.• Knows platform of Windows XP, Windows 7, Windows 8 and MAC Operating Systems.• Manage the deployment, maintenance, support, upgrade of desktop PC hardware, software, operating system and distributed printers• Established user’s support system to support users to the highest level of satisfaction by understanding and identifying their computing needs, and maintaining strong working relationships.• Assess client queries and provide solutions.• Work with databases using Oracle/Sybase/Power Builder (SQL/PLSQL).• Support clients to the highest level of satisfaction by understanding and• identifying their computing needs, and maintaining strong working relationships.• Coordination with the clients and higher-level support teams to get the former's requirements fulfilled.• Handled issues or service requests originating from both inside and outside of the organization.• Delivered troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware, and network connectivity. Provided clients with excellent support with issues or queries regarding the products or services.• Analyzing client issues, before troubleshooting and providing solutions.• Administering all software’s and preventive maintenance of all computers using different programs.• Assembling and Installation of Hardware and software.• Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by team supervisor and/or departmental manager.• Conducted Training sessions for new employees. Show less

• 

  Infonas

  Aug 2020 - now

  • Level 2 Escalation handling from the NOC Team and resolving the issues along with the vendor if needed.• Responsible for Transmission/LAN/Layer 2 connectivity/Virtual network and Core Network in the organization.• Troubleshoot Transmission network circuit issues by providing soft or hard loops to identify the problematic segment.• Implemented Secondary ACI Pod to expand the ACI Fabric using IPN Technology.• Planned, Designed and implemented ODU2/ODU4/1GE/10GE/SDH connectivity deployments.• Engaged with internal and external teams for go-live of multiple transmission circuits with different capacities throughout GCC.• Planned, Designed and implemented International POP locations switch replacement activities.• Designed and Implemented OOB management of the Network equipment.• Deployed 100G/200G capacities in the GCC countries to provide higher capacities for the customers.• Planned, Designed and Deployed P2P circuits in the international segments between GCC and Europe.• Planned, Designed and Deployed Direct Connect circuits for the customer internationally to AWS DCs in Bahrain.• Worked on Huawei, Dell & Cisco Bare Metal Servers Host OS installation.• Performed upgradation of the Physical NIC Cards & Hard disks.• Installing multiple VMs and providing connectivity to the VMs in the ESXi cluster. Show less ### Monitoring Platfoms ###• Level 1 POC for the ISP customers, troubleshooting day-to-day networking issues.• Monitoring the network stability, resiliency, and uptime through various monitoring platforms.• Monitoring Platforms: Kibana, Splunk, OpManager, Ciena OneControl, Ciena MCP.• Take necessary actions on the raised alerts/alarms by the Monitoring platforms.### ROUTING and Switching ###• Hands-on experience on Core Switches Nexus N9k Switches, ACI Fabric, Catalyst 65xx series, Catalyst 9k series, ASR Routers 1001, 90xx, and 29xx, 3750 Cisco series Switches.• Worked on Optical networks installing SFPs, Single-mode, and multimode fibers.• Implementing Spanning Tree protocol, port guard, Mac Address control, and VTP Configurations• Hands-on experience with BGP, MPLS, OSPF, EIGRP, and RIP Protocols. Configuring BGP Peers for Peering with other AS with Dual-Stack i.e. IPV4 and IPV6• Creating policy maps, and bandwidth control policies i.e. CIR, implementing HSRP for clients, configuring PPPOE, and DSL connections.• Implementing Spanning Tree protocol, port guard, Mac Address control, VTP Configurations.### L1 and Cienna MCP, ONE CONTROL and SITE MANAGER Monitoring Tools ###• EXFO testing RFC 2544, BERT, SDH, Loop Testing• Ciena nodes monitoring, troubleshooting, cross-connections, circuit designing in Visio, and ticket opening with Ciena and raising planned maintenance activities.• Patapsco TDM devices and JDSU tester to test the E1 lines.• Hands-on experience on Metrodata & Metrolan, NOKIA 7360 ISAM FX, and NOKIA 1646 SMC E1 multiplexers.• Worked on Optical networks installing SFPs, Single-mode, and multimode fibers. Show less

  • Network Planning Engineer

    Sept 2021 - now

  • Specialist, Network Monitoring

    Aug 2020 - Aug 2021