Ajay Sharma

Experience

• 

  Microtech Systems, Inc

  Jun 2008 - Sept 2009

  Technical Support Engineer

  Provide System and Network administration to include LAN troubleshooting and resolution.• Support more than 400 end-users with computer, network systems and peripheral devices.• Manage the configuration and performance management of all PC systems and telecommunications.• Maintains passwords, data integrity and file system security for the desktop environment.• Install, configure and maintain backend and frontend systems, as well as LAN and WAN Connections on remote sites.• Recommend hardware and software solutions and upgrades using established procurement processes.• Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment. • Tracked and de-escalated technology and both computer and telephone equipment systems. • Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms. • Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. • Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems. • Procured, received, documented and tracked inventory of all computer equipment and software licenses. • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports Show less

• 

  McGraw Hill

  Aug 2008 - Oct 2012

  Sr. Service Desk and Site Support Specialist

  Provide System and Network administration to include LAN troubleshooting and resolution• Support more than 400 end-users with computer, network systems and peripheral devices.• Manage the configuration and performance management of all PC systems and telecommunications.• Installation, configuration and troubleshooting of windows server2003 and 2008 services.• Installation and configuration of MSA (Storage) and MSL (Backup Library)• Maintains passwords, data integrity and file system security for the desktop environment.• Installation, configure and maintaining backend and frontend systems, as well as LAN and WANConnection of remote sites.• Assisted in the installation and updating of software, as well as the setup and troubleshooting. Tracked and de-escalated technology and both computer and telephone equipment systems Worked on Publication apps called TMS and AS400 Show less

• 

  Max Estates Ltd.

  Feb 2012 - now

  Deputy General Manager - Digital & IT
• 

  Vana, Dehradun, India

  Feb 2013 - May 2015

  IT Executive

  Provided System and Network administration to include LAN troubleshooting and resolution• Handled the Data Center Project for VANA Malsi Estates at Dehradun and Delhi Locations• Managed the configuration and performance management of all PC systems andTelecommunications• Handled the project of Database server Hosting (SQL2008) - HR Prompt• Handled the project and coordinating with Vendor for Website Development of VANA Retreats Managing CITRIX Xen App6.5 and MS EXCHANGE 2013 migration and configuration and maintenance Installation, configuration and troubleshooting of windows server2003 and 2008, 2012 services. Maintains passwords, data integrity and file system security for the desktop environment. Installation, configure and maintenance back end and frontend systems, as well as LAN and WAN equipment. Provided functional and technical support, troubleshooting and diagnosing hardware and softwareProblems, including desktop, laptop, WAN, LAN, and remote systems. Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. Maintained Host security (for example, passwords, ACLs, file permissions, file system integrity Experienced on Blackberry enterprise server and blackberry devices Establish, review, approve and process quotes, requisitions and purchase order for capitalequipment. Recommend hardware and software solutions and upgrades using established procurementprocesses Tracked and de-escalated technology and both computer and telephone equipment systems. Handled and maintained the cyberoam and Fortigate firewall with network monitoring Managed the complete access on File server for users, folder and files Installation and configuration of Virtual servers by using VMware 5.1 Managed Apple devices (IPad, MacBook and Iphones) with Blackberry enterprises server with Exchange server 2013 integration Show less

• 

  RAAS Housing Finance (India) Ltd

  May 2015 - Mar 2016

  Assistant Manager - IT

  • Planned and executed Data center budget with cost effective solution (Capex and Opex)• Power consumption load management and distribution planning of Data Center• Designed, Planed and setup of Server Infrastructure servers, SAN, NAS Storage, Tape library, Firewall and used virtualisation technology • Responsible to ensure the successful development and support of centralised DC based on Windows platform and created IT security policies• Managed datacenter security and created Network policies to manage traffic• Managed different vendors to develop Android, MAC and windows based application to complete loan process and integrated with DMS, LMS, and CRM.• Managed IT assets including branches and share the MIS with Audit team monthly basis and managed the client support for the same.• Capacity planning and performance management (KRA reviews) for the team.• Designed and implemented VMWare ESX VSphere 6.5 and managed V-Center, LIVE server migrations by V-Motion, V2V Cloning with resource load balancing.• Good understanding of Active Directory, OU structures and Group Policies, DNS, DHCP, IIS Web services and managed backup policies as per BAC Policy• Proposed best technologies of data center like:- VMware, Symantec V-Ray 15, HP, Disaster recovery for CBS and other core applications• Managed email users on Office365 Enterprises console and migration from Google Apps to Office365 Enterprise Exchange server 2010, 2013• Finalised IT infrastructure including Hardware, software, security and telecommunications (EPBAX) and manage PRI, ILL and MPLS circuit• Managed Video conferencing system based on Web, IP of Avaya and Polycom• Planed and managed the website development for RAAS hosted at GoDaddy• Managed Core banking application and database server of SQL and Oracle 11, responsible for backup, restore and load balance for servers• Planned and managing DMS, CRM, LMS and Cloud server hosted on GO Daddy Show less

• 

  Cogencis Information Services Ltd.

  Mar 2016 - Dec 2016

  Manager Information Technology

  I currently serve as Manager Technology at Cogencis Information services Ltd.In this role, i am responsible for the overall strategic planning related to information systems and technology. I also provide support to key operational and business development initiatives of Cogencis by enabling them with use of information technology. - Experienced in Projects & implementation of Enterprise Software Applications & ERP solutions (Hospital Information Systems, Prologic Hospitality Solutions ER, Cloud Based ERP for Education) across the Carrier.- Oversee all IT function including Network, DC, Server, Storage, VM, Vendor relationship, MPLS cloud, Datacenter Migration, Database outsourcing to Cloud, Technical support, Financial monitoring, Disaster recovery, Manage operating/ CAPEX budget.- Abilities in project delivery management, focusing on maximising customer satisfaction, process compliance and software quality assurance.- Managing senior level engagement with global stakeholders to define IT road-maps and help them realize their business strategies.- Leading & aligning people, process, business strategy and technology to enhance governance & cross functional collaboration- Critical Situation & Change Management, Vendor Transition & Contract negotiation, Outsourcing & Team Management, Technology Strategy, Technology Innovation/ Integration, DC-DR & NOC Management, IT Policy, Process & Procedure. Show less

• 

  Max Estates Ltd

  Dec 2016 - Jun 2023

  Senior Information Technology Manager