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Anil Pradhan

Anil Pradhan

Senior Customer Engineer

Followers of Anil Pradhan376 followers
location of Anil PradhanMacquarie Park, New South Wales, Australia

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  • Timeline

  • About me

    Technology Operations | Process Governance | Project Management | Digital Transformation | MBA Candidate AGSM @ UNSW Business School

  • Education

    • AGSM @ UNSW Business School

      2022 - 2025
      Master of Business Administration - MBA (Technology) Business and Technology In progress

    • La Trobe University

      2021 - 2021
      Leveraging Artificial Intelligence Micro-Credential Centre for Data Analytics and Cognition, La Trobe University

  • Experience

    • HCL Technologies

      Apr 1988 - Aug 1997
      Senior Customer Engineer

    • COCOM

      Sept 1997 - Feb 1998
      Field Engineer

    • AUSTRALIAN INTEGRATED FINANCE P/L

      Feb 1998 - Sept 2000
      Engineer

    • Optus

      Sept 2000 - now

      Networks and Cloud Infrastructure

      • Technology Operations Manager

        Jun 2022 - now

      • Problem Manager / Incident & Problem Manager

        Jan 2012 - May 2022

      • Senior Technical Analyst

        Sept 2010 - Jan 2012

      • Technical Analyst

        Jul 2006 - Sept 2010

      • IP Solutions Analyst

        Sept 2000 - Jun 2006

  • Licenses & Certifications

    • ROOT CAUSE ANALYSIS FOR IT PROFESSIONAL

      KEPNERandFOURIE® Thinking Technology

    • ITIL Foundation V3

      ITIL Certified

    • ITIL 4 Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Jan 2019

    • Project Management Professional (PMP)

      Project Management Institute
      Feb 2024

    • ITIL Operational Support and Analysis (ITIL-OSA)

      ITIL Certified