Kadean C.

Experience

• 

  Benchmark Brands

  Feb 2012 - Jul 2015

  Customer Account Representative

  Subject matter expert in handling day-to-day help desk operations including, navigating computer systems for tracking, and timely resolution to ensure customer satisfaction.

• 

  Ciox Health

  May 2015 - now

  Primary Account Manager to large healthcare systemMentor and supervise team for further professional developmentResponsible for P&L management ($2M+)Oversee the safeguarding of patient records and ensuring compliance with HIPAA standardsOwn the management of patient health recordsParticipate in project teams and committees to advance operational strategies and initiativesLead continuous improvement efforts to better business results Directly influence growth of existing contracts by developing strong relationships with clients and senior administration by executing solutions and exceeding profitability goals. Led teams across multiple departments in evaluating and analyzing potential areas of improvement to increase production throughout the organization Worked collaboratively with team members monitoring and reporting quality and quantity of work performed by completing weekly audits of chart retrieval and driving processes.

  • Health Information Operations Manager

    Jul 2022 - now

  • Health Information Operations Supervisor

    Feb 2019 - Jul 2022

  • Site Client Service Supervisor

    Feb 2016 - Jan 2019

  • Medical Records Coordinator

    May 2015 - Feb 2016
• 

  Datavant

  Nov 2023 - now

  Health Information Operations Manager