Ibrahim Lodhi

Experience

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  Oil & Gas Development Company Ltd. Pakistan

  Jul 2018 - Aug 2018

  Intern
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  CareCloud

  Feb 2020 - Sept 2020

  Research Analyst

  Leads, coordinates, and monitors the review and analysis of practitioner applications andaccompanying documents, ensuring applicant eligibility.Conducts thorough background investigation, research, and primary source verification of allcomponents of the application file.Identifies issues that require additional investigation and evaluation, validates discrepancies, andensures appropriate follow-up. This includes updating the CAQH profile every 120 days andcompleting Medicare/Medicaid revalidation/ recertification when needed. Prepares credentials to file for completion and presentation, processes requests for privileges,ensuring compliance with criteria outlined in clinical privilege descriptions.Responds to inquiries from other healthcare organizations.Utilizes the credentialing database, optimizing efficiency, and performs query, report, and documentgeneration; submits and retrieves National Practitioner Database reports in accordance with theregulations.Updates credentialing action log for all the credentialing activities.Performs miscellaneous job-related duties as assigned. Implement and act in accordance with MTBC’s information security and privacy policies. Ensure compliance with information security responsibilities specific to your job role.Protect assets from unauthorized access, disclosure, modification, destruction, or interference. Show less

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  I engineering Group

  Nov 2021 - Feb 2022

  R&R officer

  Support platform Risk Data Leaders with portfolio analysis and project management to provide insights to CCO and other senior managers.Assist in conducting business impact analysis with definition of critical time-sensitive functions and identification of minimum required resources for business recovery.Assist in the design, development, and documentation of work area (business function) business recovery plans.Work with Site Managers and technical groups to ensure that recovery solutions are in place and implemented.Work with Site Managers and technical groups to support and coordinate recovery effortsAssist with business recovery plan exercises. Show less

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  Vocus technologies

  Mar 2022 - Aug 2022

  Business Executive Analyst

  Identify customer needs and help customers use specific features.Analyze and report product malfunctions (for example, by testing different scenarios orimpersonating users).Update our internal databases with information about technical issues and useful discussions withcustomers.Monitor customer complaints on social media and reach out to provide assistance.Share feature requests and effective workarounds with team members.Inform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share with our Product, Sales and Marketing teams. Show less

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  Eastern Testing Services

  Jun 2022 - Aug 2022

  Engineer Intern

  Eastern Testing Services (ETS) is flagship local service provider with Superior Service Quality, HS&E and Technology Solutions in Well Testing and Well Intervention services addressing the market demand of today and beyond. There are total three departments run by ETS. Drill Stem testing (DST), Surface Well testing (SWT) and Slickline testing. My main work was inclined with surface well testing. Main tools were taught to run and maintain. Main focus was on Flow head, Upstream data header, SSV (Service Safety valve), Choke manifold, Downstream data header, Separator, Surge tank and Oil manifold. With this responsibility I was also designated to handle the HS&E protocols which includes complete checking of the offices and main yard, Run and obligate the Compliance, and check the files to keep them updated for the record. Show less

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  WellnessLiving

  Aug 2022 - Sept 2024

  Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support RepresentativesTrain, provide support, ideas and encouragement to customer service specialistsSuccessfully managed and processed customer refund requests, demonstrating a meticulous approach to financial transactions.Developed and implemented streamlined procedures for efficient and accurate refund processing, contributing to improved customer satisfaction.Collaborated with internal teams, including finance and legal departments, to address and resolve fiscal matters promptly and effectively.Effectively communicated with customers regarding financial matters, providing clear and concise explanations of refund processes and fiscal policies.Addressed customer inquiries and concerns related to refunds and fiscal affairs, ensuring a positive and transparent experience. Show less -Provide support to B2B customers-Answer inbound calls & emails from customers-Answer call-back requests from customers-Provide software support by troubleshooting technical issues or general account queries-Investigate the root cause of issues using system knowledge-Gather information on issues from customers to report or escalate to appropriate Subject MatterExperts-Flag customers who demonstrate problematic or negative behavior appropriately-Promote and maintain a high quality, professional service-oriented company image among ourcustomer base-Assist Customer Success Trainees as a training buddy to monitor their email & phone skills prior tograduation Show less

  • Senior Customer Solutions Specialist

    Nov 2023 - Sept 2024

  • Technical Support Solutions

    Aug 2022 - Sept 2024