Kim Sargent

Experience

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  Storables

  Jan 1994 - Jan 1999

  Assistant Manager, Accounts Receivable, Assistant to the President

  Assisted the store manager to recruit, train, motivate and retain quality sales associates. Account reconciliation and problem resolution. Balanced the monthly bank statements of six stores. Inspected and managed freight claims. Placed orders to vendors to maintain stock levels in the warehouse.

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  Riss/USSI

  Jan 1999 - Jan 2001

  Account Manager

  My responsibilities included managing my own set of accounts. I specialized in freight moving in and out of Canada. Worked closely with customers, rail partners and truckers to facilitate the quickest and most efficient way to move their freight. Collected backup documents for invoicing purposes

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  Matson Logistics Inc.

  Jan 2001 - Sept 2016

  Senior Intermodal Customer Operations Coordinator

  * Manage own set of Intermodal accounts from cradle to grave * Responsible for all communications with customers in assisting them with all aspects of the freight transaction which includes scheduling, rate quotations, booking, tracing, billing, payment, claims and any problem resolution required by the customer *Build and maintain good business relationships with customers, rail partners, vendors and truckers through high volume of daily communication. *Work close with Sales team in finding solutions of how to gain more business, maintain customers, increase margin and how to service the customer better. *Assist Accounts payable by negotiating discrepancies with vendors. *Act as event planner for the Tualatin branch for team building purposes and increase morale. *Responsible for finding the best method in moving customers freight- Intermodal, OTR, LTL or by air. Show less

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  DSV - Global Transport and Logistics

  Oct 2016 - Dec 2019

  Brokerage/Intermodal Logistics Tech

  Brokerage: * Negotiate rates with carriers for maximum profit.* Cover customer freight within my designated territory and closely monitor all loads till they are delivered.* Build a book of regular carriers in order to maintain top of the line service year-round.* Communicate clearly with account managers to avoid possible issues and additional charges. Intermodal: * Managed high volume customers such as Georgia Pacific. Was the face of DSV for Intermodal. * Coordinated with DSV assets department to offer GP more options to move their freight with loads were time sensitive. *Offered my assistance in training team members who were not familiar with moving steam ship containers. Show less

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  Wilson Logistics

  Dec 2019 - Dec 2021

  Operations CSR

  * Communicate directly with customers to create orders, schedule, and solve problems.* Work in partnership with other departments to ensure loads are delivered on time.* Review customer freight commitments and pricing for accuracy.* Identify and resolve service interruptions or problems in a timely manner.

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  Ashley PNW/Ashley Logistics

  Dec 2021 - Feb 2024

  Customer Service Logistics Specialist

  * Manage daily operations of high-volume, high-demand customers, and maintained exception service standards. * Execute shipment plans and manage shipments from cradle to grave. * Monitor the movement of freight to ensure on time delivery. * Cultivate relationships with existing, new and prospective customers to generate business. * Understand customer's needs and expectations, maintain communication to ensure ongoing customer satisfaction, with professionalism and when handling privileged matters. * Solicit feedback from customers to improve service and generate more business. Show less

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  DSV - Global Transport and Logistics

  May 2024 - now

  Team Lead Foundry Solutions