Furqoni Yudhistira, PMP

Experience

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  Bechtel Corporation

  Jan 1997 - Jan 1999

  IT Engineer

  • Technical support for 350 users at 2 business location (Jakarta, Cikampek)• Support kinds of application systems, such as:HRIS, Inventory, General Ledger, Oracle, Procurement Tracking system, and Primavera.

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  PT Kaltim Pasifik Amoniak

  Jan 1999 - Jan 2000

  IT Supervisor

  • Develop Database system for Purchasing and Maintenance Engineering usingComputerized Maintain and Management System• Monitoring and Controlling for Hardware & Software Management System.• Hardware & Software Troubleshooting• Design, Setting & Configuration Network Infrastructure (Jakarta – East Kalimantan).• Maintain Users authorizations and System security

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  Singapore Computer System Astragraphia IT

  Jan 2000 - Jan 2006

  • Manage and supervise the following functions: Call Center, Application, Communications(voice and data) and Technical Support (System Administrator).• Establish service levels and metrics ensuring that the service levels are maintained.Agree service levels with external suppliers and ensure these are met.• Maintain mutual relationship and communication and act as a liaison between companyand customer.• Supplier Management • Planned and designed solutions for enterprise system related project implementation.• Support for every enterprise system related project.• Deliverer IT services requirement for customers.• Support project implementation and operation.• Supported proposed service solution.

  • Data Center Manager (VICO Outsourcing Project)

    Jan 2004 - Jan 2006

  • System Support/Service and Delivery Division

    Jan 2000 - Jan 2004
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  Matahari Putra Prima, Tbk

  Jan 2006 - Jan 2007

  IT Operation Manager

  • Manage and supervise the following functions: Call Center, Application and Development, Communications (voice and data), and Technical Support (System Administrator).• To lead and manage IT staff including: 2 supervisors, 25 direct staff and more than 10 branch office staff.• Manage about 4000 users account• Establish service levels and metrics ensuring that the service levels are maintained. Agree service levels with external suppliers and ensure these are met.• Analyze the impact of new hardware and software installation on other groups.• Supplier Management: managing suppliers to deliver good products and services in the following areas (including supplier management):o LAN/WAN (Including Wireless Technology)o Security System (Firewall, VPN, IDS and IPS)o Data Backup and Disaster Recovery Plano Data Center Managemento Voice Communication (PABX)o Data Communication (VSAT, leased line, frame relay, etc.) Show less

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  PT. Sun Microsystems Indonesia

  Jan 2007 - Jan 2008

  Service Account Manager

  Technical account support; Account Support Plan, Review and coordination of information and resources; Project Management Team.

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  VICO Indonesia, Llc

  Jan 2008 - Nov 2011

  Computer & Network Ops Coordinator

  Responsibilities: -Manage and supervise Company LAN and WAN include IP Telephony System -Work closely with IT Service Center, Data Center and Network team to maintain service delivery. -Control and manage Internet and IT Infrastructure system security -Study and analysis network convergence -Perform infrastructure capacity planning -Study and adopt the proper technology to improve overall system performance -Work with other IT experts to address other IT technology (networking/hardware)needs Show less

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  Hewlett-Packard

  Dec 2011 - Aug 2018

  As MVS Manager, to provides HP multi-vendor operational support strategy and resources management activities in countries.The main responsibility of a Country PSM is to drive the Service Planning Information & Delivery Readiness cycle of HP Products/Services/Solution in their country or sub-region. When a new product, service or solution is launched, the Country PSM sets up and leads a country team to make sure that all required service related readiness activities are addressed and in place prior to the first service date (FSD) and beyond. The Country PSM is ultimately responsible for the overall success of the service readiness activity for all Introductions. Show less

  • Multi Vendor Support and Product Support Manager

    Apr 2014 - Aug 2018

  • Account Support Manager

    Dec 2011 - Jul 2015
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  Lenovo

  Aug 2018 - now

  Technical Account Manager