Christopher Delgado

Experience

• 

  Hobby People

  Sept 2007 - Jul 2009

  Sales Store Checker
• 

  Dave & Buster's Inc.

  Sept 2009 - Mar 2011

  Execute daily business and administrative operations through implementing customer service experience improvements, building highly effective team performance, and managing store budget that resulted in year-over-year growth and organizational efficiency.

  • Assistant Manager

    Oct 2010 - Mar 2011

  • Captain

    Jan 2010 - Oct 2010

  • Front Desk Staff

    Sept 2009 - Jan 2010
• 

  FedEx Office

  Mar 2011 - Nov 2021

  Execute and develop strategic planning, continuous process improvements, and manage staff and organizational performance of eight stores within the district. Accelerate seamless workflows through coaching and supervising both managers and team members, while building and fostering a collaborative working environment within the organization. Manage operational budget for the district, maximizing organizational growth.-Establish and drive organizational metrics by championing continuous improvements and audit processes in sales, customer service experience, and business service areas, increasing revenue growth and performance by 10% year-over-year-Spearhead Lean Manufacturing and Kaizen continuous improvement project across eight, high-volume production stores within the district by monitoring P&L and resolving pain points across multiple key performance areas, reducing and eliminating waste, and improving team performance across the district-Manage a $1M district operations budget and partner with corporate finance team to create budgeting and resource management process that boosted revenues by decreasing overhead and general expenses-Established and grew a $1M external business service contract by representing FedEx stakeholders at Corona Headquarters Office through cultivating effective partnerships with corporate executive and marketing teams-Enhance core company culture and sustain seamless performance workflows by mentoring and coaching a team of up-to 64 across eight store locations in all performance areas, communication, and collaboration-Boost team performance and organizational growth by holding teams accountable across the organization by designing and facilitating staff training on communication, and delivering quality customer service-Build highly effective teams through recruiting, interviewing, and hiring team members within the organization, resulting in promoting six entry-level team members to store managers within three years Show less

  • Senior Store Manager

    Mar 2015 - Nov 2021

  • Store Manager

    Jan 2015 - Mar 2015

  • Store Manager

    Dec 2014 - Jan 2015

  • Assistant Manager

    Apr 2014 - Dec 2014

  • Lead Consultant

    Feb 2013 - Apr 2014

  • Lead Consultant

    Sept 2012 - Feb 2013

  • Customer Service Consultant

    Mar 2011 - Sept 2012
• 

  Rivian

  Nov 2021 - now

  Execute the day-to-day operational workflows, monitoring efficiency, quality of service, and ownership experience for Electrical Vehicle (EV) purchase experience. Oversee team coaching, mentoring, KPIs, and process improvements for a large West Coast Support Center across 14 states.-Lead and coach a team of up-to 20 account managers for the West Coast Support Center across 14 states responsible for customer support, delivery/shipping support, registration processes, and tracking, achieving Best In Industry Electric Vehicle (EV) purchase experience-Champion the new employee development program that created new staff promotional opportunities, resulting in maximizing organizational effectiveness and boosting team motivation and moral-Spearhead new customer support program by building a team of six responsible for customers across two states, resulting in reducing customer response times, maximizing productivity, and boosting customer service satisfaction-Accelerate employee performance by identifying and implementing Standard Operation Process (SOP) recommendations that maximize productivity, and increase both the quality and efficiency of operations-Resolve support escalations for up-to 1500 customers at any given time, eliminate team roadblocks, and empower accountability, achieving increased team performance and customer satisfaction-Forge and cultivate effective working relationships with cross-functional teams, fostering collaboration and alignment that drive forward momentum and achieve organizational objectives Show less -Boost customer satisfaction by streamlining and maximizing output of purchase process supports for 20 account managers each with a book of business up-to 1500 customers at any given time , resulting in creating a more collaborative customer experience -Amplify service satisfaction scores by exceeding Key Performance Indicators (KPIs), achieving a 20% reduction in same-day cancellations-Exceed Product Service Level Agreements goals by prioritizing customers who are in the purchase processes, achieving an increase from 80% to 100% month-over-month-Enhance Quality of Service across the entire organization by reducing customer support wait times, achieving an average increase of 60% in the Voice of the Customer (VOC) surveys Show less

  • Regional Manager, Customer Sales Support

    Dec 2023 - now

  • Regional Lead, Customer Sales Support

    Nov 2021 - Dec 2023