James Curtis

Experience

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  Sears Holdings Corporation

  Jun 2007 - Dec 2016

  Customer solutions professional

  Phoenix (10001 N Metro Pkwy, Phoenix, AZ, 85051) MARCH 20010 - PRESENTSearsCustomer Solutions ProfessionalHighly trained in product knowledge and in the Sears Selling Process. Providing the highest level of customer satisfaction by:*training associates on proper selling techniques and customer advocacy process.*advocating the right product solution to meet customer’s needs.*presenting complete product solutions, including attachments and accessories.*explaining the compelling advantages of buying at Sears, and holding associates accountable for meeting metrics.*scheduling on-time delivery and installation.*offering protection agreements that help protect the customer's investment.*following up with customer service after the sale. Show less

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  Wells Fargo

  Dec 2010 - Feb 2015

  Customer Service Supervisor

  Wells FargoPremier Supervisor 2Leading myself: Striving for excellence with developing a strong foundation for success by successfully building relationships with team members, encouraging their buy in for our mission both in Phoenix and Wells Fargo as a whole, and maintain a level 4-5 MPP performance consistently focusing on my own leadership characteristics and improving daily.Leading the team: 2014 increase from previous performance on the 2nd shift premier team for 5 out of the 6 Key Driver Metrics (with the exception of QA, still level 3 performance at 90.12%) Leading the business: YTD top ten ranking at number 6 compared to all premier teams after 2 quarters on my premier journey. Personal capability: Innovates by putting together creative presentations and projects around performance and engagement such as My ECPR story, Bigger Picture KDM activity, and the Team Curtis Premier Invitational Carnival. Focus on results: Drive for results by focusing on a balanced business throughout the year. Leading Change: Connects the group to the outside world by making sure team members are aware of the amazing contributions to the community that WF makes helping the team members connect the dots and create value in their position. Show less

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  Discover Financial Services

  Mar 2015 - now

  Researches and manages customer complaints received from regulatory and government agencies on behalf of all customer-facing business units. Reviews customer allegations of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), and Discrimination to determine and establish if additional consideration and investigation is required. Works directly with customers, the legal team, and each Business Unit enterprise-wide to provide resolutions and/or applicable feedback to the customer and the agency related to the customer's concerns. Identifies process improvements and business trends to develop aggressive actions to mitigate volume and decrease regulatory risk. Show less

  • Manager Project Management

    Jul 2024 - now

  • Area Manager

    Dec 2022 - Jul 2024

  • Senior Associate Consumer Complaints

    Feb 2022 - Jan 2023

  • Team leader

    Mar 2015 - Feb 2022