Hajar Alotibi. SHRM-ACHRM/ SAP

Experience

• 

  Sayidaty Magazine- مجلة سيدتي

  Jan 2017 - Mar 2020

  CUSTOMER CARE OFFICER/WEBSITE MANAGEMENT

  .Developed feedback surveys to gain insight into customer satisfaction levels.• Created detailed reports on customer interactions for management review.• Participated in regular meetings with upper management to discuss progress towards goals.• Developed strong relationships with customers through effective communication and problem solving skills.• Assisted customers with product selection, order placement, and payment processing..Documented all interactions with customers accurately in the system according to established .standards. Successfully resolved escalated issues from other Customer Care Officers. Show less

• 

  NAZARA HIGHER ACADEMY WOMEN'S TRAINING INSTIT

  Oct 2020 - Jun 2021

  Recruitment Specialist

  .Organized and attended recruiting events such as career fairs or industry-specific conferences.• Conducted initial screenings of resumes and applications to identify potential hires.• Provided support throughout the onboarding process for new hires including orientation sessions.• Assessed applicants' soft skills by conducting behavioral assessments during the interview process.• Coordinated with managers to schedule interviews and orientations for new hires..Reviewed applications, conducted interviews, and evaluated candidate qualifications for various role Show less

• 

  INSSAIN

  Oct 2022 - Jul 2023

  Human Resources Manager

  Monitored employee feedback surveys in order to identify areas of concern or opportunity for improvement.• Maintained accurate records of employee information, including benefits, compensation, attendance, tax data and other employment related documents.• Developed procedures to ensure compliance with applicable laws and regulations pertaining to human resources operations.• Facilitated communication between leadership teams regarding changes in organizational structure or policy updates..Organized company-wide events that provided employees opportunities for professional development and networking..Researched labor market trends in order to recommend competitive salary ranges for various roles. Show less

• 

  هامات السحاب القابضة

  Jul 2023 - Feb 2024

  Recruitment Specialist

  .Provided support throughout the onboarding process for new hires including orientation sessions.• Ensured compliance with federal and state employment laws when making hiring decisions.• Managed applicant tracking system to track hiring status and employee turnover.• Provided guidance on career development opportunities within the organization..Maintained accurate records of all recruiting activities in the applicant tracking system..Reviewed resumes, applications and interview notes to determine candidate eligibility for positions. Show less

• 

  Elegancia Arabia

  Jul 2024 - now

  HR Operations Team Leader