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Frency Alejo

Frency Alejo

Customer Service Representative

Followers of Frency Alejo37 followers
location of Frency AlejoSantiago, Cagayan Valley, Philippines

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  • Timeline

  • About me

    Customer Service Specialist | Entrepreneur | Social Media Moderator

  • Education

    • Northeastern College

      2012 - 2015
      Associate's degree COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

      Activities and Societies: Department Officer, Likha Dance Company,

  • Experience

    • Concentrix

      Feb 2016 - Jun 2019
      Customer Service Representative

      handling inbound and outbound calls, answering emails and processing claims.Accounts handled: ATT and eBay.

    • Veryvoga

      Jul 2019 - Feb 2020
      Social Media Moderator

      Answering messages and comments using marketing platforms like Facebook and instagram, processing service request and decision making in claims.

    • Instacart

      Apr 2020 - Jun 2020
      Customer Service Specialist

    • Nadine West

      Aug 2020 - Jan 2023
      Customer Service Specialist

      Handling Email and outbound calls, assisting members with order status, tracking, shipments, subscription inquiries, cancellation, refunds, and credits. Excellent knowledge in using HelpScout, RingCentral, Basecamp, and Google voice.

  • Licenses & Certifications