Brendan Lathers

Experience

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  Guastello's Village Market

  Dec 2017 - Nov 2019

  Assistant Manager Trainee

  Ensured effective merchandise presentation; oversaw stocking and rotation of products; trained and provided direction to associates ensuring safety protocol and procedure adherence; ensured customer needs by addressing complaints within company guidelines; inputted new products into inventory management system and verified orders

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  Michigan Fence Solutions LLC

  Nov 2019 - Jan 2020

  Installation Assistant

  Removed existing fence projects, including posts and cement; operated heavy equipment; dug holes for posts and mixed cement; assisted with measurements, leveling, and final installation of fence materials; maintained a clean and safe workspace

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  LSPedia

  Oct 2023 - now

  • Redesigned and implemented SmartSheet workflows to mitigate existing bottlenecks and streamline the supplier and customer onboarding processes.• Provided support and operations training on business applications, internal processes and procedures, industry regulations and compliance requirements, and API collections and use cases.• Developed GS1 Data Hub subject matter expertise for GLN validation, self-managed GLNs, the Managed GLN Program, and trading partner workflows regarding GLN management.• Hosted webinars, held customer trainings, developed training videos, identified workflow gaps for development, managed onboarding and configuration for hundreds of clients, and acquired in-depth knowledge of 340B contracts to support LSPedia's Pharmacy Pro product.• Supported interoperability with other providers by consolidating mutual customer information and establishing shared connections for major providers.• Handled high severity escalations, resolved when possible, and coordinated with additional team members when necessary.• Maintained first response of less than five minutes and average resolution time of less than twenty-four hours while regularly taking on a top three ticket volume across the department. Show less • Established, configured, and maintained AS2/SFTP connections and routing tables for EDI and EPCIS file exchange.• Implemented custom semi-automated reports using PowerShell scripts and Excel to provide EPCIS scorecard information and efficiently manage routing of bulk files.• Troubleshooted and managed web server SSL certificate and endpoint configurations to resolve API connectivity issues for several integrations.• Achieved subject matter expertise in technical applications, product offerings and software functionality, customer workflows and integrations, and industry regulations and compliance requirements.• Produced KBAs and provided hands-on training for both internal employees and external clients.• Conducted regular meetings with major trading partners to develop onboarding procedures and eliminate roadblocks leading to successful production onboarding for more than 1,000 clients and 200,000 files. Show less

  • Technical Systems Analyst

    Sept 2024 - now

  • Support Engineer II

    Jun 2024 - Oct 2024

  • Support Engineer I

    Jan 2024 - Jun 2024

  • Support/Operations Trainee

    Oct 2023 - Jan 2024
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  Proactive Resource Group (PRG)

  Jul 2024 - now

  Technical Systems Analyst

  • Managed loading, updating, and deletion of product and location master data using REST APIs.• Managed EPCIS exceptions for key clients resolving over 10,000 master data and EPCIS structure exceptions.• Conducted regular meetings with major trading partners to resolve key issues for several different LSPedia clients.• Added, updated, and configured contacts and notification accounts for trading partners.• Audited client and global master data sets to ensure accuracy and consistency.• Mass onboarded and configured over 1,000 outbound customer connections.• Created onboarding letters, forms, reports, and master data templates to facilitate vendor and customer onboarding processes. Show less