Alexandra Virlan

Experience

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  Accenture

  Feb 2016 - Mar 2019

  Accounts Payable with German

  • Completed payments by receiving, verifying, processing and reconciling +70 invoices daily, with an error rate under 2%;• Owner of process documentation for all the regions;• Performed root cause analysis of errors for the team;• Responsible with various Excel reports: daily tasks allocation, daily reconciliation of invoices, weekly backlog reports, monthly accuracy reporting;• Planned and executed training plans for all the new joiners in the team;• Engaged in information security activities (ISO), responsible with granting and removing the access for a team of +10 members;• Awarded - recognized as employee of the month on multiple occasions for delivering great results to the client. Show less

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  Carestream Dental

  Mar 2019 - Dec 2020

  Credit & Collection Analyst

  • Owner of a portfolio with over 2500 customer's accounts from 3 different regions;• Assessing credit risk and analyzing financial statements;• Making decisions and recommendations about extending lines of credit;• Performing daily credit analysis on new orders and take actions if the customer have their credit limit exceeded;• Counsel debtors on payment options and arrange installment agreements;• Managed to minimize aged receivables and successfully clear +400 customer's accounts in a 3 months project;• Involved in a project which required a business trip to UK - the purpose was to gain a better understanding of the whole process for UK direct market and build a stronger relationship with UK based teams;• Responsible with weekly and monthly reports for management team. Show less

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  PTC

  Dec 2020 - Mar 2022

  WW Customer Disputes and Escalations Specialist

  • Oversee quote-to-cash flow and main point of contact for solving post-invoicing customer disputes &escalation;• Managed to reduce total number of disputes with 90% and achieve a best in class percentage of disputes in total AR;• Perform root cause analysis for complex cases;• Responsible with testing & implementation of a new disputes management system, direct collaborationwith development team;• Working with BI team for creating and designing reports and dashboards for the team and all thestakeholders involved in the disputes solving process;• Active communication with technical team in order to identify best solutions for system improvement. Show less

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  Oracle

  Apr 2022 - Aug 2024

  Technical Support Engineer

  • Provided technical support and assistance to customers for Oracle Fusion Payables product• In-depth understanding of Oracle Payables application, including its functionalities, configurations,processes, and integration points with other Oracle modules.• Strong grasp of financial processes, accounts payable workflows, invoice validation, approval hierarchies, payment terms within Oracle Payables• Ability to write and execute SQL queries to analyze and retrieve data from the Oracle database, aiding in issue investigation and resolution• Effective communication skills to interact with customers, internal teams, and developers, explainingtechnical concepts clearly to both technical and non-technical audiences• Collaborated seamlessly with cross-functional teams to expedite issue resolution, ensuring timely and effective problem-solving Show less

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  AtkinsRéalis

  Aug 2024 - now

  Senior IT Business Applications Analyst