Elissa Hill

Experience

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  World Relief

  Jul 2013 - Jun 2015

  •Designed, launched, and managed the Preferred Communities Grant Program providing financial literacy training and assistance navigating U.S. health systems to newly arrived refugee clients•Trained and connected community members to mentor refugees in financial literacy and independently accessing health care•Evaluated impact of Preferred Communities program by tracking progress using data management software and consistently communicating with program volunteers and staff to obtain qualitative feedback Show less •Developed and maintained relationships with businesses and Human Resources managers across North Carolina to independently provide employment opportunities for over 30 refugee clients during fiscal year 2014•Directed the Match Grant employment program selecting and enrolling 50 refugees annually to provide support in attaining economic self-sufficiency through case management aid, job readiness training, job placement, and post-employment mentorship•Managed databases for the Match Grant program and employment department and submit monthly, quarterly, and annual reports on the data compiled during the reporting period Show less

  • Preferred Communities Grant Manager

    Oct 2014 - Jun 2015

  • Match Grant Coordinator and Employment Specialist

    Jul 2013 - Sept 2014
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  CloudFactory

  Oct 2015 - now

  CloudFactory provides human-powered data processing for AI and Automation. In Product Operations, we support our Product team to make sure that we are building the right features for our users and accelerating the creation of great technology through scalable processes• Ensure systems are in place to capture the pain points and ideas from users and escalate the high impact feedback• Connect with users about their experience to ensure that root problems are logged and prioritized• Design and implement experiments to provide insights for product strategy decisions• Evaluate the scope of problems or opportunities by compiling relevant data, summarizing the learnings, and communicating the information with key decision makers• Create strategy for feature releases by planning phased releases, creating enablement materials, and connecting with stakeholders for implementation• Evangelize to stakeholders and work closely to identify all pain points as a product matures from an MVP stage• Collect data after a release to evaluate the feature adoption and inform future iterations• Communicate to stakeholders across the company about experiments, product roadmaps, strategy, upcoming releases, and product performance Show less • Implemented technology and processes to support hiring over 4,000 Data Experts in Nepal and Kenya• Began initiatives to invest in leadership development and workplace culture of Data Experts through professional development sessions, recognition programs, opportunities for community service• Ensured legal requirements were understood and followed when designing technology and workforce policies across Kenya and Nepal• Improved Data Expert onboarding, selection and training through establishing three new technology systems to allow for scale in applicant communication, resolving queries, and digitizing trainings and legal documents Show less

  • Senior Product Operations Manager

    Aug 2024 - now

  • Product Operations Manager

    Jun 2021 - Aug 2024

  • Delivery Manager - Strategy and Innovation

    Apr 2020 - Jun 2021

  • Worker Success Manager

    Jan 2018 - Apr 2020

  • Associate Manager of Workforce

    Oct 2015 - Apr 2020
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  ProductTank Kathmandu

  Sept 2022 - now

  ProductTank Organizer

  Organizing events to support the growth of the Product Management community in Kathmandu.