Carolina Douat

Experience

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  Nascente Turismo

  Jul 1999 - Jun 2001

  Travel Agent

  Manage customer reservations. Issuing vouchers and airline tickets. Provide support before and after the travel. Organize and assist travel documents. Communication with clients about offers and company marketing campains.

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  American Airlines

  Aug 2002 - Apr 2008

  Support for more than 290 travel agencies in the state of Minas Gerais.Ticketing, reservations and customer service. Airport agent responsible for check-in and operational tasks.

  • Ticketing Supervisor

    Oct 2004 - Apr 2008

  • Operations Agent

    Aug 2002 - Oct 2004
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  Brazilian Travel Solutions Viagens e Turismo Ltda

  Oct 2004 - May 2005

  Business Development Analyst

  Responsible for the implementation and development of a travel wholesaler.Preparation for the various products offered (national and international hotels, car rentals, tour packages and other related services), calculation and marketing of tour packages.Accounting and financial control of products sold. Preparation of accounting reports for evaluation (profit, income/ expenditure, selling prices).Direct contact with the company`s directors helping them to decide which software and programs to be deployed in the travel wholesaler.Dealing with suppliers (tour operators, international hotels, car rental, etc.).Offering services for more than 350 agencies in the province as well as the South and Southeast of Brazil. Show less

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  Vale

  May 2008 - Apr 2010

  Financial Analyst

  • Prepared the monthly Budget Monitoring report and for the Contribution margin report• Performed payment in foreign currency (exchange and financial); Payment release; Accountreconciliation; Financial reporting (Loans and Investments)• Gathered financial documents for exportation and auditors• Prepared monthly VAT(Value added tax) reports (Sales Ledger and Purchase Ledger) for Belgium• Managed contracts and budgets for the finance department• Directly involved in the due diligence process CADAM and PPSA companies sold by VALE. Responsible for elaborating and review various documents and financial reports required by possible buyers. Show less

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  Carlson Marketing

  Jun 2010 - Jan 2011

  Travel Rewards Consultant

  • Perform high quality travel arrangements using customer rewards points.• Calculated commissions and travel related services. Formulation of different reports includingqualitative and quantitative assessment of service

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  Insight

  Jan 2011 - Mar 2015

  Accounts Receivable analyst / Reconciliation agent

  • Analyzed, managed and reconciled customer accounts• Submitted adjustments (i.e. freight short paid, price discrepancies, taxes, restock fee, etc)• Verified the taxes and government deduction (TPS, TVQ, DAS) and US Taxes on invoices• Effected refunds• Recommended accounts to Collections Manager that should be sent to 3rd party collections agency or attorney for litigation• Acted as Liaison agent between sales department/ credit analysts and customers to get pending orders released Show less

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  Softchoice

  Mar 2015 - Nov 2015

  Accounts Receivable Analyst

  • Manage, analyze and reconcile customer accounts • Elaborate different financial reports (Receivables forecast, accounts at risk, etc)

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  Cinesite

  Nov 2015 - Jun 2018

  • Responsible to perform bi-weekly payroll of 350-400 employees and all tasks related, including Year-End additional workload and reports, ROE, changes in pay and deductions. • Payroll analysis. Investigate payroll issues, identify causes, and formulate solutions. • Complete required reporting in a timely manner. Nethris payroll system administrator.• Validate correct processing of data entries. Assist with payroll journal entries. • Administer and process employee’s benefits. Manage RRSP accounts and deposits. Show less

  • Payroll Specialist - temporary replacement

    Sept 2017 - Jun 2018

  • Accounting Analyst

    Nov 2015 - Sept 2017
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  Paysafe Group

  Jun 2018 - Sept 2021

  • Responsible for the leadership of 8 analysts. Helping with their work and personal issues, managing workflow, tasks and deadlines.• Review and/or approve of payments in different banks in Canada, Us and Europe. • Prepare and analyze daily bank reconciliations for payment processing banks which involves analyzing a high volume of transactions and reports daily• Investigate and resolve all variances and discrepancies in a timely manner on a daily and ongoing basis through detailed analysis and diligent follow ups with internal and external parties• Ensure ongoing and effective communication with banking partners and internal staff to facilitate the reconciliation/variance resolution and reporting process• Prepare, review and approve monthly journal entries• Perform month-end general ledger account analyses• Execute daily and monthly summary reporting• Revenue Sweep Calculations Show less

  • Supervisor Reconciliation and Finance Analysis

    Feb 2021 - Sept 2021

  • Team lead Bank Reconciliation Analyst

    Jun 2018 - Feb 2021
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  Lowe's Companies, Inc.

  Sept 2021 - Mar 2023

  Pricing Analyst

  · Collaborate closely with merchandising and other key partners to analyze and develop highly effective end-to-end division reviews that will power pricing strategies, tactics, and action plans to meet division and enterprise objectives, customer intent, and family positioning.· Ensure a consistent focus on base-price and promotional innovation by understanding the competitive landscape and linking to division, subdivision, and category strategy.· Perform price recommendations with analytical foundation to improve change decisions, with consideration for seasonality and different regions. Show less

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  WestJet

  Mar 2023 - now

  Pricing Analyst

  • Responsible for analyzing and implementing pricing strategies to maximize revenue, improve profitability, and enhance competitive position.• Monitoring market trends, passenger demand, and competitor pricing, while working closely with sales, marketing, and revenue management teams to develop dynamic pricing models and optimize pricing decisions.• Prepare and present regular reports on pricing performance, market trends, and pricing adjustments to senior management, ensuring alignment with broader revenue targets.• Coordinate with marketing, sales, and operations teams to ensure alignment of pricing strategies with promotions, special offers, and customer needs. Show less