Mohamed Elsaied

Experience

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  Alpha Training center

  Feb 2004 - Mar 2007

  Customer Service Representative

  Was responsible for Maintaining a positive, empathetic and professional attitude toward customers at all times.Was responsible for Responding promptly to customer inquiries.Was responsible for Communicating with customers through various channels.Was responsible for Acknowledging and resolving customer complaints.Was responsible for Knowing our products inside and out so that you can answer questions.Was responsible for Processing orders, forms, applications, and requests.Was responsible for Keeping records of customer interactions, transactions, comments and complaints. Show less

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  New Horizons Computer Learning Centers

  Mar 2007 - Oct 2014

  Developed the team members technically and on operational levelManaged for the 2 teams to reach an average of 110% of the annual targets throughout both years. Identified needs early in the Buying cycle.Was Responsible for Building customer loyalty by continually showing value.Was Responsible for Marketing of computer courses through fax, mails and phoneWas Responsible for maintaining and supporting existing customers by scheduling regular Calls with them, providing help and advice

  • sales team leader

    Jan 2012 - Oct 2014

  • Senior Training Advisor

    Mar 2007 - Dec 2011
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  AL-REAYA SERVICES CENTER (DUBAI)

  Nov 2014 - Mar 2015

  Customer Care Consultant

  Provided more than 300 training hours in Customer Care to more than 50 membersDeveloped the Customer Care structure (reaching up and running status)Managed for the center to reach 5 stars (out of 7) according to Dubai assessment criteria.

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  New Horizons of Alexandria, Egypt "Intrast"

  May 2015 - Dec 2017

  Sales Manager Assistant

  Managed the team leaders to achieve annual sales targets for 30 monthsOverachieved the annual sales target by 125% in 2016, 140% in 2017. Provided training to more than 13 corporates with more than 400 training hours deliveredProvided coaching sessions to team leaders and sales representatives

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  New Horizons of Alexandria, Egypt | INTRAST

  Jan 2018 - Jun 2022

  Sales Manager

  Lead more than 23 sales representatives under 3 team leaders, from setting targets up to strategic KPIs, planning, coaching and mentoring themOverachieved the annual sales target by 25% in 2018 and 30% in 2019 reaching the highest record in the corporate history of salesOverachieved the sales target in June 2019 with 225% setting the highest record on monthly levelProvided training to more than 25 corporates with more than 1000 training hours delivered

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  CodeZone

  Jul 2022 - Feb 2023

  Business Development Manager

   Find and create new markets and new leads sources for the company. Manage strategic Partnerships and Maintain Strong current customers Relationship. Achieved Successfully 20 deal with 20 company on our code zone ERP systems. Created successfully code zone academy for business courses and delivered 3 hybrid courses (2 HR course-1PMP course) & delivered 10 hybrid workshops during 6 months. Monitor gross process for the company.

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  IIPD Global Training and Consulting

  Mar 2023 - now

  Business Development Manager

   Manage strategic Partnerships and Maintain Strong current customers Relationship. Successfully I created new system to operate and manage corporate business process in first six months of my joining. Manage and maintain all operation and training process for the company. successfully I manage and maintain our relationship with 20 company in first six months of my joining. Overseeing business operations and growth.