MANZOOR MICHAEL

Experience

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  Kashf Foundation

  Sept 2005 - Jun 2007

  CASH OFFICER

  Back up of OM (Operation Manager) in absence of OM. Keys Custodian. Undertake payments & deposits for the bank customers as per the system within assigned limits. Ensure compliance with Prudential and other regulatory instructions. Accept inward & outward clearing instruments and process on the system accordingly.Physical return of bad cheque. Undertake Pay Order / Demand Drafts input and issuance when assigned.Properly review applications for issuance of Payment Order and DD. Backup of other cash officer Reconcile his daily cash balances as per the transaction/ledger.Bi-monthly reconcile his cash position with the branch overall cash position.Maintain accuracy of reporting in case of shortages and overages, for the day.Any other responsibility assigned by OM/BM. Show less

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  Tameer Micro Finance Bank

  Mar 2008 - Jan 2015

  OPERATION MANAGER

  Responsibilities: .Handling gold loan customers portfolio of sex thousand customers and promote sales.  Monitor the bank accounts, Prepare necessary documentations to keep ready branch for internal and external audit.  Control and monitor procedures of three financial centers Pakpattan, chechawatni,Arif wala fc working under branch. Monitoring, Assisting & Maintenance: Disbursed Records System.  Bank Account Records.  Monitoring the process of account opening documentations.  Supervisory role in process of cash movement & cash handling  Testing the controls over petty cash, arrangements of stationary.  Arrangement of Funds for branch cash management.  Participated in different Trainings conducted by TameerBank.Achieved Recognitions for best performances.Office Management, Update Employment record and short listing new employees for vacant positions.Promote Gold loan product through convince the walk in customersCo-ordinate with Retailers of branchless banking.Operate a variety of office equipment such as photocopier, scanner, printer and maintain supplies; produce photocopies of materials as required and collate pages when necessary; ensure that the said equipments kept in good working order.Set up and maintain vendor files and ensure that all relevant supporting documents are filed.Update the Asset record and arrangement of maintenence when required.Arrangements of transportation to attend function of bank Arrangement of vendors, negotiation prices and service charges for branch assets maintenence and arrange their payments and make update files and ensure that all relevant supporting documents are filedResponsible for security of branch premises, arrangement of Security Guards and check the weapons & metal detector for their, Checking security cameras and main server. Show less

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  Khushhali Bank Ltd

  Mar 2015 - now

  MANAGER OPERATION

  Verification of KYC documents for Account opening, Audit and Compliance, Overseeing Cash operations, Customer Relationship Management, Deliverables Monitoring, Customer issues & Escalations, Reporting & MIS, Query Desk.Identifying the needs of customers & working hard to meet or even exceed them.Working hard to sell the banks products like mortgages, loans & deposits.Monitoring customer accounts.Maintaining all quality and procedural standards within the branch.Supervising on competitor activity.Managing the day to day running of the branch.Supervise the completion and achievement of Set targets.Responsible for recruiting staff, including advertising, interviewing.Implementing policies that build trust between the bank and its customers.Motivating and leading the bank staff.Smooth Functioning of Branch Operations: - Manage branch banking operations, supervise workflow of operations officer (Account, Client Services & Cash) and ensure proper functioning of all systems & facilities.Customer Service: - Ensure branch achieves TB Customer Service Benchmarks for Branch Banking Operations.Adherence to Regulatory Framework: - Ensure compliance of Operational processes in the area of customer accounts, cash management, documentation, internal control and reporting as per KBL Policies and SBP regulations.Staff Development: - Build capacity of branch operations staff for improving performance & impart trainings.General Administration: - Assist Branch Manager in day to day administration including IT & HR management of the branch.Marketing: Assist Branch Manager in achievement of business targets of the branch. Show less

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  Mobilink Microfinance Bank Ltd

  Mar 2021 - now

  Customer Service Manager