Bud Ajdukovic; MBA, CPM

Top 40 Innovators - Public Utilities Fortnightly nov 2017 Bud Ajdukovic doesn't work for the largest utility. But perhaps Kissimmee Utility Authority - with seventy-four thousand customers - is one of the happiest, as it serves the Walt Disney World area. Bud implemented a virtual call center to promote work from home and a program (called Mentor, as in Matching Employee Numbers to Operational Requirements) to throttle staffing in accordance with customer call volumes. Employees are happier, as befits its proximity to Disney World. And customers are… Mostrar más Bud Ajdukovic doesn't work for the largest utility. But perhaps Kissimmee Utility Authority - with seventy-four thousand customers - is one of the happiest, as it serves the Walt Disney World area. Bud implemented a virtual call center to promote work from home and a program (called Mentor, as in Matching Employee Numbers to Operational Requirements) to throttle staffing in accordance with customer call volumes. Employees are happier, as befits its proximity to Disney World. And customers are happier too, because their calls are better taken, and because utility costs are well-controlled. Mostrar menos