Elena Sporrer

Experience

• 

  American Councils for International Education

  Jan 2002 - Mar 2004

  Alumni Coordinator

  • Developed, implemented and reported on all alumni activities, presented at conferences, seminars, networking events• Coordinated the publication and distribution of a quarterly alumni magazine and coordinated CIS offices’ efforts in maintaining the alumni database

• 

  HP

  Apr 2005 - May 2009

  • Delivered sales and marketing support for 12 major customers across strategic European regions.• Represented the company in quarterly onsite meetings, presenting HP programs at the C-level.• Conducted workshops and training sessions on sales, marketing programs, and delivery processes.• Monitored and analyzed HP Wholesale marketing and sales programs quarterly.• Served as a Subject Matter Expert for onboarding and training.• Recognized for superior performance and received top ratings in annual customer satisfaction surveys. Show less

  • Channel and Sales Support Specialist

    Oct 2006 - May 2009

  • Partner Account Administrator

    Apr 2005 - Sept 2006
• 

  HP

  Apr 2011 - Jun 2018

  Deal Coordinator, Global Service Delivery

  • Managed a portfolio of 20+ global and local customers across diverse industries, including banking, automotive, healthcare, fintech, government.• Reviewed 100+ contracts, RFPs, and RFQs, conducting risk analysis and preparing mitigation plans for pre-sales approval.• Performed quarterly financial reconciliations, analyzing data from multiple sources and resolving discrepancies.• Produced detailed financial reports and presented recommendations to Finance Management for accruals, deferrals, and write-offs.• Led daily cross-functional collaboration with Sales, Solution Architects, Product, Operations, and Finance as the communication lead.• Resolved customer disputes and escalations, ensuring high customer satisfaction.• Led an initiative to redesign and improve processes, resulting in streamlining service delivery efficiency and cross-functional alignment. Show less

• 

  Datagrate, Inc.

  Aug 2019 - Jun 2023

  Engagement & Delivery Manager

  • Managed end-to-end project execution in IT Consulting & Software Development using agile methodologies, from contract negotiation to full solution implementation.• Expertise in resource allocation, stakeholder onboarding, roadmap development, risk mitigation, and operational excellence.• Proactively managed escalations, identified post-engagement opportunities, integrated lessons learned, and established tailored delivery processes for project excellence.• Led a multinational team of software engineers in a 2-year iPaaS platform development, including staffing, onboarding, daily stand-ups, and marketing strategy.• Acted as the primary point of contact for operational excellence and delivery topics for internal and external stakeholders worldwide.• Ensured contract and invoice quality control using resource management tools and managed internal and external partner capabilities for delivery excellence.• Developed and conducted webinars, team meetings, and co-organized User Groups. Show less

• 

  Freelance

  May 2024 - Sept 2024

  Business Development and Project Consultant
• 

  Advancing Eco Agriculture

  Sept 2024 - now

  International Client Success Manager

  * Building, maintaining and nurturing relationships with international clients and partners.* Designing customized frameworks for successful collaboration to ensure customer retention, accounts renewals and expansion.* Account management for top strategic clients.* Process design for international business expansion.