Aishwarya Vanarase

Experience

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  CompuCom

  Nov 2017 - Jun 2020

  Network Engineer

  Network Engineer Level 1 professional offering 2.5 years of overall work experience, currently associated with Compucom CSI Systems, Pune. In-depth expertise in analyzing and troubleshooting LAN/WAN network system. Deep understanding of Network Concepts with focus on delivering business solutions.Key Deliverables: 1.Troubleshooting Switching environment VLAN, STP, VTP and IOS upgrade etc.2.Troubleshooting Routing issues and routing protocols.3.Comfortable with Cisco Routers, Cisco Switches, Checkpoint Firewall.4.Troubleshooting Meraki, SD-WAN issues.5.Analyze and control the architecture of Local Area Networks and Wide Area Networks.6.Proficiency with Windows 2010, Windows 2008, Windows 7.7.Tools Known – SolarWinds Orion, Application Manager, Service Now, Hughes Portal8.Proficient in self adaptation within a dynamic environment9.Skilled team member with proven ability to lead and motivate teams to maximize productivity10.Dedicated and highly ambitious to achieve personal as well as the organizational goals Show less

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  FireEye, Inc.

  Jun 2020 - now

  Technical Support Associate

  Associate Technical Support professional offering 8 months of work experience, currently associated with FireEye, Cyber Security Private Limited, Bangalore. Engaged to handle queries related to Network, Email, Web and Files security with various kind of attack protection and analysis of malware and malicious data using FireEye products.1.Offer technical support to customers regarding the more involved system configuration and problem scenarios. 2.Alerts analysis and False positive, False negative, Ture Positive, True negative mitigation. 3.Work on network problems, email flow, alert & detection efficacy of FireEye products and setup/configuration/access to products 4.Use skills to troubleshoot and accurately document customer issues. Understand customer systems and configuration, identify problems and recommend solutions. 5.Work closely with engineering to suggest product changes to accommodate customer needs. 6.Provide proper communication and guidance to customers, setting proper expectations appropriately and accurately Show less