Rohit Parse

Experience

• 

  Grass Roots

  Jul 2007 - Jul 2010

  Team Leader-Operations and Logistics
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  Amazon.com

  Aug 2010 - Aug 2018

  • Provide individual coaching, feedback sessions and weekly one-on-ones that focus on improving customer satisfaction.• Serve as a Leader and point of contact for escalated contact reduction of a supervisory nature or complex problems.• Manage and drive quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required.• People management i.e. training and mentoring talent to grown within organization.• Monitoring real time service levels and schedule adherence and holding the team accountable for meeting and exceeding performance targets.• Identify the training needs and work with Site Trainer for people development.• Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the team.• Solve complex Seller Support issues and proactively heading off negative service trends.• Handle different teams, customer calls/emails, owners of SOP’s and timely review for new updates and audits. Show less

  • Team Manager (I)

    Oct 2011 - Aug 2018

  • FBA Speciallist

    Aug 2010 - Oct 2012
• 

  Google Operations Center

  Sept 2018 - Sept 2021

  Team Manager-Service Delivery
• 

  Shopee

  Sept 2021 - Aug 2022

  Cluster Lead- CS Operations
• 

  Reliance Retail

  Nov 2022 - now

  Operation Manager