Jake Baldwin

Experience

• 

  Purdue University

  May 2008 - Aug 2010

  Research Assistant in Materials Engineering
• 

  Starbucks

  May 2012 - Aug 2012

  Barista
• 

  Purdue University

  Jan 2013 - Dec 2014

  Facility Manager
• 

  Apple

  Feb 2015 - Aug 2015

  Family Room Specialist

  • Help users get more out there Apple products and services by sharing knowledge and providing exceptional customer service• Troubleshoot Apple devices and software in a quick and organized environment• Work with devices including iPhone's, iPad's, iPod's, Apple Tv's• Troubleshoot various versions of Mac OSx and iOS to provide a customer solution• Sell upgrades and services to better the customer experience• Train users on proper use of Cloud services

• 

  Brooksource

  Aug 2015 - Aug 2016

  Recruiter

  •Work in a fast-paced environment to quickly recruit and submit qualified candidates, based on the needs and the high volume of our current National Accounts•Analyze job descriptions for key tasks and skills required•Analyze resumes to determine if candidates are qualified•Call potential candidates and conduct thorough interviews to determine interest and qualifications•Continue ongoing personal training and education for continued career development•Be a team player among recruiting force and display leadership Show less

• 

  Eight Eleven Group

  Aug 2016 - now

  1. Technology Strategy and Planning: - Develop and execute the company's technology roadmap aligned with organizational goals. - Evaluate and recommend technology solutions, platforms, and vendors to drive innovation and efficiency. - Stay up-to-date with emerging technologies and industry trends, ensuring the company remains at the forefront of technology advancements.2. IT Operations and Infrastructure: - Oversee the design, implementation, and maintenance of the company's IT infrastructure, including hardware, software, networks, and telecommunications. - Ensure the availability, reliability, and security of IT systems and services, managing risks and implementing robust disaster recovery plans. - Manage IT budgets, contracts, and vendor relationships to optimize cost-effectiveness and service delivery.3. Team Leadership and Development: - Lead and mentor a team of IT professionals, fostering a culture of excellence, collaboration, and continuous learning. - Define clear roles and responsibilities, set performance expectations, and conduct regular performance evaluations. - Identify skill gaps and provide professional development opportunities to enhance team capabilities.4. Security and Compliance: - Develop and implement comprehensive information security policies, procedures, and protocols to protect company data and systems. - Ensure compliance with relevant data protection regulations, industry standards, and best practices. - Establish and maintain effective security incident response and risk mitigation processes.5. Stakeholder Collaboration: - Collaborate with senior management and other departments to understand their technology needs and provide strategic recommendations. - Foster strong relationships with key stakeholders, acting as a trusted advisor on technology-related matters. - Communicate effectively with non-technical stakeholders, translating complex IT concepts into understandable terms. Show less • Manage help desk and security employees by coaching them, helping them set goals, and setting and maintaining best practices and a vision for those positions.• Collaborate with IT Leadership on interviewing, hiring, and firing of employees for managed positions.• Manage internal budget for internal employees for goals meetings and team-building events.• Approve IT operation-related purchases included but not limited to computers, monitors, phones, networking, etc. • Manage network infrastructure architecture and installation for new office builds and expansions. • Act as Tier 3 support for support issues that go beyond the regular day to day issues• Maintain customer support SLA and satisfaction. • Innovate through new projects and process improvement • Monitor and manage IT environment including security, computer endpoints, telephones, and internet.• Manage IT Operations projects such as audits, upgrades, etc.• Assist with assessments of new software and hardware technologies for implementation• Approve and sign contracts with internet service providers• Contribute to the development of IT policies and practices• Work with company Leadership Team to help achieve company goals that relate to IT Show less As an Information Technology Professional I help administrate our Office 365 and Salesforce instances as well as manage multiple vendors. I also handle office moves from the standpoint of network design and migration.• Office 365 Administration including user build and management• Salesforce Administration including user build and management• Zendesk Administration including trigger and and automation build• Helpdesk and Desktop support for 450+ users• Vendor management for staffing company including job boards, data, and voice providers• Manage Heldesk interns including hiring and training• Project Management for Branch Office moves and expansions as well as opening new locations• Project Management for network design and cabling as well as MPLS and Broadband upgrade and implementation• User creation/deletion on multiple systems including Bullhorn ATS, CareerBuilder, Jobscience, etc.• Troubleshoot day to day inquiries regarding Windows, MS Office,Desktop/Laptop Break/Fix, among many other application and software’s• Users testing of new application and software’s that may be implemented throughout the company Show less

  • Director of Information Technology

    Aug 2023 - now

  • Information Technology Operations Manager

    Aug 2021 - Aug 2023

  • Information Technology Professional

    Aug 2016 - Aug 2023