Joanne Kho

Experience

• 

  Citi

  Jan 2008 - now

  Represent Technology for regulatory interactions and cross-franchise auditsEnsure proper Technology framework is observed at country level to implement any local or global regulatory requirement, aligned with the organization's best practicesDrive the development and execution of strategies with an in-depth understanding of Infrastructure and End User Services integration within the overall technology functions of the company to meet business objectivesResponsible for driving IT Strategy and Portfolio Management by driving towards the adoption of a consistent technology architecture for clients and internal stakeholders across geographiesOversight of the country's 'Book of Work" and drive the delivery of cross-franchise programsDrive IT resiliency by ensuring a stable technical platform and drive rapid response to client impact and business continuity Oversight of Technology Risk Management including CyberFacilitate interaction between Technology groups to create a collaborative environment contributing to the franchise's overall wellbeing. Show less Provide leadership on business recovery and impact mitigation during Cyber and/or Technology major incidentsDrive regular and timely Cyber/Technology major incidents communications to Senior Management including ExCo members, Business, Product, Operations and TechnologyReview of Client and Regulatory communications on the back of Cyber/Technology major incidents Drive client experience through Safety and Soundness monitoring strategies for pre/post client release environmentFacilitate Senior Management discussion on unforeseen Geopolitical, Technology, Environmental, and Economic Markets events. Show less APAC Lead for Portal & Mobile, managing Citi Private Bank client facing applicationDrive issue resolution metrics, Change Management, Continuous Improvement initiatives to enhance application stabilityPartner Development teams to prioritise technology fixesOversight of initiatives and platform upgrades with the Development & Infrastructure teamsGlobal Point of Contact for all internal and external audits' requests and deliverables Successfully obtained Outsourcing approvals across different countries for the wider Global Private Bank Application Support function Show less Resource Strategy and Expense Management to optimize FICC’s presence in Asia.Management of the FICC Tech Business Office which handles staff on-boarding & off-boarding, invoice processing, event coordination & management for 170 staffDrive Talent recruitment and management as the Program Manager for the Singapore Markets Technology Graduate ProgramOversight of FICC Technology internal compliance and auditFXLM (Foreign Exchange and Local Markets) Technology Project Management for Drive initiatives to enhance employees’ engagement within Markets Technology Show less Oversaw Program and Project Management governance across Asia Pacific Citi Technology Infrastructure (CTI), affecting over 300 Project Managers (PMs) to ensure alignment to Global standards, and streamlined to encourage PMs' efficiency.Successfully re-engineered and implemented Program and Project Quality Assurance Process in alignment to Global direction, and increased audit readiness.Program Manager for "Cross Technology Sectors Standardization in Project Management Capabilities and Maturity" initiative which improved the overall Project Managers' maturity in Asia Pacific. Successfully led a department of 100 staff as the department’s Management Representative to an upgrade of ISO certification from ISO9001:2000 to ISO9001:2008 in 2010. This helped to demonstrate the department's alignment to industrial standards. Show less

  • Citi Malaysia Technology and Infrastructure Head

    Dec 2021 - now

  • ICG Cyber Business Command Centre APAC Lead

    Jul 2020 - Dec 2021

  • Citi Private Bank Application Support, APAC Lead

    Jan 2018 - Jun 2020

  • Institutional Client Group Production Services Global Business Unit Manager and Asia Chief of Staff

    Feb 2014 - Dec 2017

  • Asia Fixed Income, Commodities and Currencies (FICC) Technology Chief of Staff

    Jan 2011 - Jan 2014

  • Program and Project Governance Manager

    Jan 2009 - Jan 2011

  • Management Associate

    Jan 2008 - Jan 2010