Dave Czikk

Experience

• 

  Muzak

  Aug 2001 - Aug 2011

  Duties and responsibilities include being a point of contact for escalated issues within the department when the lead is not available; assisting with training Operations Specialist; daily evaluation of work order packets received from the Administrative Account Specialists, ensuring that the scope of work on the work orders are correct and accurately entered into the proprietary work order system; responsible for reviews of all technical aspects of installation to ensure what is requested can be performed; communicates any discrepancies in the work order process to the appropriate personnel; and works closely with the Account Executives, Sales Support, System Design, Project Managers, Account Specialists, Purchasing, Operations Managers, Warehouse and other personnel as needed to ensure all necessary equipment is pre-loaded and the orders are released to the appropriate departments. I provided technical direction to subordinate Operations Specialists as well as review all quick serve/drive thru orders. Other duties include; the consolidation of tracking sheets for IFI, used equipment, and labor; setup of all new products into the DSI system. Show less

  • Operations Specialist

    Aug 2004 - Aug 2011

  • Work Order Entry

    Sept 2002 - Aug 2004

  • Accounts Receivable

    Aug 2001 - Aug 2002
• 

  Mood Media

  Aug 2011 - now

  Duties and responsibilities include: internal and external client service; team building; technical review; ensuring company material and quality standards; and managing and providing technical direction to team members. My team and I were responsible for processing an average of 500 plus work orders on average each week.In addition I provided training for the Operations Specialist, which included daily evaluation of work order packets and entering the correct necessary equipment into the system. I was responsible for review of all technical aspects of an installation to ensure what is requested can be performed; communication of any discrepancies in the work order process to the appropriate personnel if required; and working closely with all functional support groups as needed to satisfy all work order parameters. Show less

  • System Design Engineer

    Feb 2016 - now

  • Engineering Support Specialist

    Oct 2014 - Feb 2016

  • Engineering Quote Specialist

    Feb 2014 - Oct 2014

  • Inventory Analyst

    Jun 2013 - Jan 2014

  • Operations Supervisor

    Aug 2011 - May 2013