JAYARAJ PONNUSAMI

Experience

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  Academic Staff College (Bharathiar University, Coimbatore, INDIA

  May 2002 - Aug 2005

  Lab Assistant

  Handling entire system and network administration of the site & Handling entire Hardware, Server & Client OS.Installation & Maintenance of Windows2000, Windows2003 and Windows2008 server operating systems which includesInstallation &Maintenance of Windows Vista, Windows XP professional, Windows 2000 professional, and windows 98 clients. Installation & Upgrading McAfee Enterprise Edition regularly.Preparing Daily / Weekly /Monthly Reports On Network/Services Uptime.Providing Remote support to onsite users by using remote access tools such as Remote desktop, Gotomypc, Logmein, GoToMeeting Etc.Monitoring Network Systems Using Net Monitor for Employee Professional Software. Show less

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  Academic Staff College (Bharathiar University), Coimbatore.

  May 2005 - now

  Computer Lab Assistant

  • Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.• Supervised and performed installation of new IT network equipment and system software.• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software• Recommend and apply solutions, including on-site repair for remote users Setup, deployed, and maintained of end-user machines.• Assisted in discovery, research and resolution of technical issues.• Maintained Help Desk specific applications and assisted in refining procedures• Provide L1 Support Remote Support, coordination with user and Junior Engineer.• Installing and troubleshooting operating system (Windows 10, Windows 7, Windows XP)• Provide support is Resolving Networks Problem and Troubleshooting of LAN Connectivity issues. • Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Networking using TCP/IP and Related Work.• Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software• Troubleshoot hardware as well as software problems. • Diagnosis and trouble shooting of all types of Desktop PC"s and various types of LaserJet printer and Dot matrix printers and scanners etc. • Handling different third party software like Data Recovery, File converting software, open office etc. Show less

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  Kumaraguru College of Technology, Coimbatore, INDIA

  Aug 2005 - Aug 2007

  Service Engineer

  Installed, configure and troubleshoot computer hardware, operating systems, network configurations and software.Administration of Microsoft Windows Server 2003 and 2008.Administration of Active Directory users, groups, computers, OU and sites in multiple domain environments.Group policy and DNS administration.Administration of FTP and DHCP servers.File and Print server management.Installation & trouble shooting of Hardware internal and external devices and third party software’s.Installation & Maintenance of Internal Mail Server. Configuration of Email Clients such as MS Outlook 2003 & 2007, Outlook Express]Generating reports for optimizing Processor, memory and disk subsystem.Quick Heal Antivirus corporate server 4 administration.Configure and maintaining the wireless network using Eugenius outdoor wireless access point and Client Bridge. Show less

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  School of Management (Bharathiar University), Coimbatore, INDIA

  Aug 2007 - Nov 2022

  Assistant Techincal Officer

  Maintain the LAN, WAN management system.Apply OS patches and upgrade on a regular basis and upgrade administrative tools and utilities.Assign the Help desk task to IT support officers, and run the daily reports from the Help desk software. Maintain the network cable and crump the new cable. Diagnosis and trouble shooting of all types of Desktop PC"s and various types of Dot matrix printers and scanners etc. Installation &Maintenance of Windows Vista, Windows XP professional, Windows 2000 professional, and windows 98 clients. Installing and configuring Outlook Express and ms outlook 2003/2007. Installing and managing printers as well as network printers. Monitoring Network Systems Using Net Monitor for Employee Professional Software.Installing antivirus software’s like Symantec, eScan & McAfee etc. Show less

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  Bharathiar University, Coimbatore

  Aug 2007 - Nov 2022

  Assistant Technical Officer at Bharathiar University, Tamil Nadu, Coimbatore.

  • Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.• Supervised and performed installation of new IT network equipment and system software.• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software• Recommend and apply solutions, including on-site repair for remote users Setup, deployed, and maintained of end-user machines.• Assisted in discovery, research and resolution of technical issues.• Maintained Help Desk specific applications and assisted in refining procedures• Provide L1 Support Remote Support, coordination with user and Junior Engineer.• Installing and troubleshooting operating system (Windows 10, Windows 7, Windows XP)• Provide support is Resolving Networks Problem and Troubleshooting of LAN Connectivity issues. • Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Networking using TCP/IP and Related Work.• Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software• Troubleshoot hardware as well as software problems. • Diagnosis and trouble shooting of all types of Desktop PC"s and various types of LaserJet printer and Dot matrix printers and scanners etc. • Handling different third party software like Data Recovery, File converting software, open office etc. Show less

• 

  Kumaraguru College Of Technology, Coimbatore

  Aug 2007 - Nov 2022

  Service Engineer

  • Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.• Supervised and performed installation of new IT network equipment and system software.• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software• Recommend and apply solutions, including on-site repair for remote users Setup, deployed, and maintained of end-user machines.• Assisted in discovery, research and resolution of technical issues.• Maintained Help Desk specific applications and assisted in refining procedures• Provide L1 Support Remote Support, coordination with user and Junior Engineer.• Installing and troubleshooting operating system (Windows 10, Windows 7, Windows XP)• Provide support is Resolving Networks Problem and Troubleshooting of LAN Connectivity issues. • Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Networking using TCP/IP and Related Work.• Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software• Troubleshoot hardware as well as software problems. • Diagnosis and trouble shooting of all types of Desktop PC"s and various types of LaserJet printer and Dot matrix printers and scanners etc. • Handling different third party software like Data Recovery, File converting software, open office etc. Show less