Hannah Elliott

Experience

• 

  Owen & Owen Ltd

  Jan 1994 - Jan 1995

  Customer Service
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  Do It All

  Jan 1995 - Jan 1996

  Cash Office Clerk & Stock Controller
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  Genstar Instant Space

  Jan 1997 - Jan 1998

  Customer Service

  Domestic & Commercial Storage Unit Purchase & Defleet Unit RelocationStock Valuation

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  Alldays General Store

  Jan 1997 - Jan 1997

  Assistant Manager
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  Peter Lole & Co Ltd

  Jan 1998 - Jan 1999

  Trainee Marine Insurance Underwriter

  Marine, Shipping & Freight , Insurance Policy Trainee Underwriter.Domestic & Worldwide.

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  FCA Fiat Chrysler Automobiles

  Jan 1999 - Jun 2013

  Responsibilities: _____________• Management responsibility for handling ‘After Sales’ functions within the dealer and franchise networks within the London region, management of ‘Good Will’ budget making key decisions on allocation. • Setting annual objectives and implementing across dealer region; monitoring performance and adherence to Motor Industry Standards in addition to conducting training needs analysis, ensuring resources possess required skills for designated role. • Assisting in development and implementation of interactive website supporting key managerial ‘After Sales’ functions; features included objective setting, development planning, agenda setting and coaching analysis. • Driving forward continuous improvements to increase customer satisfaction and overall profitability; monitoring quality control through development of new programmes including Bodyshop, Accident Repair and Apprentices. • Assisting in business development and growth through supporting promotions and marketing; liaising with Business Managers to assist in bringing on-board new dealers and co-ordinating start-ups.Achievements & Highlights:______________________• New Business Applications: Responsible for successful introduction of over 30 new business organisations into the Fiat Automobiles UK Ltd network.• Development of Interactive ‘After Sales’ Website: Assisted in the innovative design and development of full interactive website to support ‘After Sales’ functions; resulted in the improvement of Area Managers and dealer recognition within JD Power Ratings. • Dealer & Franchise Management: Responsible for 40 dealers and 7 franchises including Jeep, Alfa Romeo, Chrysler and Light Commercial Vehicles.• Achieved Top Rankings in 2012: Top rankings nationally in 2012 for both the Mystery Shopper and Technical Reporting Programmes.• Delivering Key Performance Indicators: Customer satisfaction, first time repairs and Network Promoter Indicators. Show less Responsibilities:_____________• Reporting to Fleet Director; managing and assisting Fleet Maintenance department in supporting main fleet customers such as rental companies and banks including Europcar, Royal Bank of Scotland, Enterprise Rent-a-car and Arval.• Assisting with the management of ‘out of service’ vehicles; co-ordinating timely repairs and producing cost estimates for required work. • Overseeing preparation quality of vehicles prior to despatch along with vetting returned vehicles and agreeing ‘buy back’ standard.• Planning and conducting seminars to familiarise fleet and rental companies with Fiat Automobiles UK Ltd including development of interactive CD containing model and marketing information. Show less

  • Techncial Services Manager

    Jan 2004 - Jun 2013

  • Fleet Aftersales Manager

    Jan 2002 - Jan 2004

  • Customer Relations Executive

    Jan 1999 - Jan 2002
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  Mac Tools

  Jul 2013 - Jun 2015

  • Managed the Top 20 franchisees, with secondary responsibility for managing remaining South of UK franchisees. • Built and led brand standards audit; analysed results and built individual development plans and exit strategy plans.• Analysed outside purchasing by franchisees, built product awareness and developed sales out strategy. • Negotiated rates and terms for monthly meeting in 15 locations and presented three sales meeting per month ensuring sales targets achieved.• Managed multiple franchises across Southern UK, advising on account management, cash flow & working capital, stock management, merchandising, sales skills & techniques, building on best practice. Set and monitored KPI’s to monitor sales in & out performance. Show less

  • Regional Development Manager

    Aug 2013 - Jun 2015

  • Business Development Manager Mac Tools.

    Jul 2013 - Jul 2014
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  Honda Motor Europe Ltd

  Apr 2016 - Mar 2018

  Area Sales Manager

  • Management responsibility for 54 independently operated businesses within Northern England. • Setting annual business plans, complex winter-stocking program, delivering 9’000 + units in 2017• Dealing with all aspects of the Franchisee - Credit Limits, Stock & Parts Supply, New Product launch & Training Customer Service, Goodwill payments, Warranty support & Franchise Standards. • Focusing activity within the live season to ensure the targets are achieved

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  Allianz Partners

  Jun 2018 - now

  Regional Warranty Sales Manager