Kathlyn Competente

Experience

• 

  Siemens Philippines

  Oct 2003 - Dec 2003

  On-The-Job Trainee

  Handled the Customer Satisfaction Survey, formulated the questionnaire uploaded in Siemens - Philippines official website, updated the customer database and accomplished the customer segmentation for the Information and Communication Networks- Enterprise Networks Department in the Makati office.

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  SunPower Philippines Manufacturing Limited

  Apr 2005 - Jan 2017

  Assigned to oversee manufacturing quality issues related to Screen and Laser Printing, Sputtering and Annealing processes. Reviewed and approved engineering changes, deviation notices, disposition of non-conforming materials and relevant 8D-iscipline problem solving, conducted line spot audits in assigned manufacturing processes including Support groups (Facilities, IT, HR, Reliability, EHS, Purchasing & Logistics) ensuring defined business processes are followed at all times. Represented quality in selected New Product Introduction (NPI) projects, process characterization reviews (PCR) and transfer copy review (TCR). Monitored, reviewed and managed the overall 8D-iscipline problem solving performance for the whole cell Fab site. Represented site in the global 8D forum and quality information system (QIS) programs. Managed and propelled certain business process compliance e.g. temporary deviation notices (TDNs), Sunset document reviews and closed 8D effectiveness audit. Facilitated weekly 8D central council with management and global 8D forum with other cell Fab sites. Conducted 8D methodology trainings for technicians and engineers. Updated regularly in the Operations meeting on 8D performance, TDN and Sunset review compliance. Show less Led the Customer Satisfaction and New Product Introduction group of the Quality Assurance Department. Handled the customer satisfaction globally for Cell Fab2. Managed customer feedback and complaints. Conducted regular meetings and interfaced with each of the Cell Fab2 customers. Communicated customer issues and complaints back to Operations to ensure appropriate and timely resolution. Managed product returns, validation, corresponding dispositions and system transactions. Conducted regular customer site visits, customer engagement program and trainings for all module manufacturing business partners across the globe. Facilitated 8D-iscipline problem solving reviews for customer issues &/or complaints and Material Review Board (MRB) meetings to give disposition to potential and/or known non-conforming products. Mediated between the customer and Cell Fab2 Operations as the voice of the customer (VoC) on issues with impact on either party. Supported regular cycle count and inventory reconciliation of each customer site. Monitored customer-related quality metrics driving continuous improvement in accordance to the company objectives. Conducted quarterly CSAT survey, analyzed results and resolved identified gaps and OFIs . Drafted and maintained documented business processes relevant in handling customers (Module Operations). Performed QA spot audits in the production line. Led the plant’s Outgoing Quality Task Force aiming continuously improve product quality and customer satisfaction. Represented the Quality Assurance Department in the plant-wide Cost Reduction Team driving cost reduction for Cell Fab2 returned materials due to cell-related issues. Conducted on-boarding orientation on customer satisfaction for new managers. Established and documented CSAT-related business processes, forms and checklists and periodically reviewed and updated them as necessary. Show less Tasked to setup, implement and manage the quality management system of Cell Fab2 Batangas plant. Planned and conducted internal quality audits. Served as Cell Fab2 Lead Auditor. Spearheaded the Prevention, Simplification and Customer Satisfaction (PSC) program deployment in Cell Fab2. Coordinated with each department to communicate both internal and external audit results and ensured timely validation and closure of all audit findings. Delivered weekly audit updates in Operations meeting. Created tailor-fit process audit checklists. Conducted trainings on SunPower quality systems for New Employee Orientation Program (NEOP). Show less

  • Staff Manufacturing Quality Engineer & Site 8D Champion

    Jan 2016 - Jan 2017

  • Senior to Staff Customer Quality & Satisfaction Engineer

    Oct 2008 - Dec 2015

  • Quality Systems Engineer

    Jul 2007 - Oct 2008

  • Lead Technician

    Apr 2005 - Jul 2007
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  Excelitas Technologies Corp.

  Jun 2017 - Nov 2017

  Quality Assurance & Continuous Improvement Senior Engineer I

  Supervised a group of QA inspectors, oversees all technical and quality aspects in the production line. Responsible in achieving QA performance goals including customer escapes and outgoing quality DPPM reduction, RMA cycle time, MPC audits, and other key performance indices. Handled QA-related activities and led improvement in module assembly product line (smoke sensors, parts for medical application devices, etc.). Managed the manufacturing process audit across all production lines and engaged in site's goal deployment management. Show less

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  Varex Imaging Corporation

  Dec 2017 - Jun 2018

  Senior Quality Assurance Engineer (QMS)

  Ensured effective implementation of QMS and compliance to applicable standards (ISO 19001, ISO 13485, FDA, etc.). Conducted internal quality audits. Leads the maintenance of the BOMCheck system in collaboration with other sites globally. Oversees the CAPA system. Served as document custodian and maintained site's Q-index document system. Conducted regular process assessment, reported findings and ensured timely closure. Participated in 8D, NCM and MRB. Promoted effective use of statistical techniques and problem solving methodology. Initiated proposal for quality-related improvement opportunities. Promoted quality awareness among employees. Show less

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  WSAudiology

  Jun 2018 - now

  Member of the Global Service Center resident team driving and managing Quality and Regulatory Management System to ensure and maintain manufacturing process compliance and product manufacturing quality. Liaises with GSC partner/ Affiliate to conduct regular in-process check to ensure work processes are compliant with the operational procedures and work instructions, and to conduct stock audit to ensure manufactured products meet the test specifications and product requirements. Liaises with Affiliate on non-conforming product due to GSC manufacturing and ensure proper corrective action implementation till closure. Supports the review for all Production Work Instructions from Production Engineering. Supports Affiliate on the preliminary investigation on component related issue in coordination with Sivantos Singapore Q-team on resolution. Supports the Supplier Quality Management team on site audit at the GSC partner. Liaises with regional Quality Management System/ Regulatory Affair officer on appropriate training and support as first-line contact in related matters to local individuals. Supports and promotes the Sivantos group legal and compliance function, acting as a first-line contact for local individuals. Liaises with regional legal counsel and compliance officer on appropriate training and escalation of issues. Show less

  • Site Lead, Business Quality PH

    Jan 2024 - now

  • Team Lead, PH QA Operations

    Jan 2023 - Jan 2024

  • Senior Engineer, Quality Management

    Jun 2018 - Jan 2023