Anton Berov

Experience

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  Interlaken Inn Resort & Conference Center (Morgan's Restaurant)

  May 2006 - Oct 2006

  Busser (Work and Travel Program)
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  Coffee Heaven International (currently owned by Costa)

  Jun 2007 - Nov 2007

  Baristá
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  Apartment House Bulgaria

  Aug 2008 - Sept 2009

  Front Office
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  Interlaken Inn Resort and Conference Center (Morgan's Restaurant)

  May 2011 - Oct 2011

  Waiter (Work & Travel Program)
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  Merchant World Service Inc. (Closed in May 2012)

  Dec 2011 - May 2012

  Help Desk Agent

  Maintaining correspondence with clients and the social presence of our platform on Facebook and online forums.

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  Ancient Media Ltd.

  Jan 2013 - Jul 2018

  Technical Writer and Copywriter

  You name it, I will write it.:)I have extensive experience in the field of website hosting. I write SEO-friendly blog articles, installation manuals and tutorials about the services that we offer - cloud hosting, top-level domain extensions, various types of servers, and the related software available on our platform. My duties also include editing existing ones and suggesting new ideas for more effective advertising. I create Yoast SEO-compliant texts and I have experience in writing and editing different types of software-related documentation. In addition, I am familiar with HTML. You can find samples of my work here:1. https://www.lonex.com/our-blog2. https://blog.resellerspanel.com 3. https://www.ntchosting.com/encyclopedia Show less

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  Level 26 (The office was closed in July 2019)

  Oct 2018 - Aug 2019

  Senior Content Writer & Editor

  Writing articles, home- and landing page content, and slogans about online trading with cryptocurrencies, Forex pairs and CFDs on commodities and Indices. Promoting the MetaTrader 5 platform and the trading services (such as our affiliate, introducing brokers and white label programs) offered on our websites.

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  Home

  Aug 2019 - Apr 2020

  Freelance Copywriter & Translator

  Working on multiple different creative projects and translations. Such as: Forex, CFD, crypto, shopping platform-related and others.

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  Dynamo Software

  Apr 2020 - Oct 2020

  Technical Writer

  Comprehensive knowledge of Dynamo Software’s CRM and business logic.Creating internal documentation for a WordPress-based help website according to strict standards and based on best practices (formatting, vocabulary, visualization). Testing the newly-developed features, providing feedback, reporting bugs, etc.

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  J&T Services Ltd.

  Jan 2021 - May 2021

  Technical Writer (API)

  Creating API documentation using JSON-RPC (based on HTTP) and Postman along with a proprietary API test tool.Deliverables: installation manuals (developer audience), procedures (dev audience) and getting started concept guides (devs & end users).

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  VMware

  May 2021 - Aug 2021

  Technical Writer

  Completed a comprehensive 3-month technical training. Preparing to join one of the core products’ teams.

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  Codix

  Sept 2021 - Feb 2022

  Technical Writer

  Creating customer-facing documentation for the iMX finance platform.

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  Sabre Corporation

  Feb 2022 - Jul 2023

  Senior Technical Writer

  Authoring internal documentation for developers and DevOps trainees. Creating content in the form of AsciiDoc-formatted files using VS Code or IntelliJ IDEA, and publishing them to a company-tailored incarnation of GitDocs (a Git-driven documentation management software) portal, based on a CI/CD workflow powered by Bitbucket.Project: Revamping of the GitDocs documentation portal Took part in rethinking and updating the information architecture of our internal GitDocs documentation portal, which has been in use for several years already, to suit the new needs of the development teams. The project was completed in 4 months, and entailed the following activities:• Performed interviews and collected feedback from multiple stakeholders – mostly creators and consumers of technical documentation.• Gathered Google Analytics’ stats, and conducted brainstorming sessions to analyze the results and identify the users’ consumption model and needs.• Based on the feedback and analysis, iterated through several versions of the documentation portal layout, then testing and assessing each version’s usability and consumer experience.• Created a detailed A/B testing survey across the whole organization, to back up with evidence why the new proposal is better than a previous one.• Built a business case for a final proposal, and presented it to the project sponsor.• Launched into production the new, redesigned navigation layout.• Operationalized the continuous monitoring, for performance and scalability purposes. Show less

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  ProCredit Bank Bulgaria

  Oct 2023 - now

  Senior Technical Writer

  Authoring technical content about banking systems and products.• Creating technical documentation for internal clients: onboarding materials, release notes, user guides and scenario-based articles in the internal knowledge base in Confluence.• Collaborating with cross-functional teams to gather information and ensure accuracy of technical content.• Setting up an end-to-end process for technical writing (time tracking, SME interviews, reviewing, gap analysis and maintenance) from scratch.• Establishing best practices for content design and creation.• Creating diagrams and flowcharts.• Creating instructional videos.• Researching, testing, and adopting new software for more efficient automated content creation. Show less