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Roberto Fernandez

Roberto Fernandez

Followers of Roberto Fernandez290 followers
location of Roberto FernandezAlajuela, Costa Rica

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  • Timeline

  • About me

    Trilingual Developer Support Engineer | System Engineer | Web Developer

  • Education

    • Universidad Hispanoamericana (CR)

      2007 - 2012
      Bachelor of Engineering (B.Eng.) Computer Engineering

    • CTP Jesus Ocaña Rojas

      2002 - 2004
      Middle Technician in Programming Science Computer and Information Sciences and Support Services

    • Platzi

      2019 - 2028
      Diploma of Education Computer Technology/Computer Systems Technology

      Activities and Societies: https://platzi.com/p/robertofernandezcr Continuous Education to improve my skills on different fields

  • Experience

    • SYKES Costa Rica

      May 2006 - May 2013

      Troubleshoot network connectivity issues, telephony issues, Software error messages, hardware (PC’s and telephony)Perform preventive and corrective maintenance of equipmentCreate and deploy Desktop and laptop images, OS and Software InstallationAdminister users access (Create new users, modify permissions, remove users) - Design and update Training curricula based on company's new products- Develop and constantly improve training materials (Documentation, books) based on Company requirements and new products.- Deliver training to new representatives- Report individuals’ progress during and at the end of training - Identify additional training needs. Guide Customers to properly synchronize their phones with a computerProvide guidance on how to use phone featuresProvide guidance on how to use Motorola AccessoriesProvide general support on Motorola products

      • It Helpdesk Specialist

        Apr 2009 - May 2013

      • Trainer

        Jul 2007 - Mar 2009

      • Motorola Technical Customer Service Representative

        May 2006 - Jun 2007

    • SYKES Digital Services

      May 2013 - Jun 2022
      Information Technology Services Specialist

      Perform System Information Analysis, Design, Development and Documentation of project plans for information systems projects and deployment of software solutionsProvide support and periodic updates to new and old projects and deploymentsDevelop system simulations focused on training needs.

    • Fundación Omar Dengo

      Oct 2014 - Sept 2023
      Technical Trainer

      Instructor for CompTIA A+, Programming, Web Development

    • Sitel Group

      Dec 2021 - now
      Developer Support Engineer

  • Licenses & Certifications