Arifah M.

Experience

• 

  Tempo Ltd

  Jan 1997 - Jan 2001

  Retail Store Manager
• 

  Barclays Corporate Banking

  Jan 2001 - Jan 2004

  Support Services, Corporate Banking

  • Provided support services to major corporate banking clients at Lombard Street HQ• Worked in FOREX, Treasury, Account Services and Back Office

• 

  London Borough of Waltham Forest

  Jan 2004 - Mar 2019

  • Secured stakeholder buy in and led end to end introduction of new centralised Business Support Service Centre• Achieved £3M savings by implementing structured programme of data-driven enhancements to service delivery, SOPs and systems, resource restructuring and cross training, streamlined processes• Recovered £4.2M in revenue, through strategic and operational leadership of Corporate debt recovery • Led drive to Cashless payments, digitised audit trail, risk and budget management• Managed Corporate Finance Team of 15, delivering a range of finance services • Embedded best practice risk management and contract compliance processes• Led implementation of policy, systems, contracts, processes, performance criteria, standards and governance • Motivated, trained, and mentored staff, monitored performance against KPIs and SLAs• Produced key reports including BV8, corporate debt, transparency, and Web cycle reports for directors• Participated in service Audit reviews, drove uptake of new processes to meet audit recommendations Show less

  • Corporate Finance Business Support Manager

    Jan 2015 - Mar 2019

  • CSU Team Leader

    Jan 2011 - Jan 2015

  • CSU Training & Development

    Jan 2009 - Jan 2011

  • CSU / Revenues and Benefits Officer

    Jan 2004 - Jan 2009
• 

  UK Export Finance

  Apr 2019 - now

  ● Managed £385M contracts database for UKEF with c. 145 live contracts, improved budgeting and procurement efficiency and value realisation by driving counterparty contract and regulatory compliance, transparency, and performance against KPIs● Managed internal Commercial Services Agreement for services provided by DIT, provided due diligence and risk management on invoicing and POs, controlled spend, ensured contract and regulatory compliance, acted as escalation point, managed stakeholder relationships and reporting● Spearheaded department-wide initiative and change programme to implement in-house commercial services, planned new digital system, overseen business continuity and service delivery across multiple commercial channels● Developed and launched automated contract reporting Power BI system, replaced .xls-based reporting with dashboard providing high level precision views for senior executives into e.g. productivity, SLA compliance, and KPI performance ● Increased department efficiency in contract audits and invoicing compliance, fraud prevention, commercial compliance and KPI achievement● Lead implementation of Procure to Pay (P2P) system, defined business and system requirements, presented the business case, demonstrated strategic commercial knowledge and negotiation skills, secured stakeholder buy-in and board approval, supervised roll out● Lead invoice processing and PO approvals. Mitigated risk by introducing ‘no PO no pay’ policy, drove campaign across UKEF and suppliers, achieved 100% of invoices now being processed with a valid PO, an increase of 67% from programme inception● Managed Contracts records and publications in collaboration with DIT and contract managers● Managed GPC Service card, introduced an audit-compliant digital approval process, as primary administrator for the GPC banking portal, managed reconciliation, accruals, and transparency reporting● Managed Audit reviews, drove compliance with NAO requirements Show less

  • Compliance Manager

    May 2023 - now

  • Head of Invoicing & Commercial Services

    Apr 2019 - now