Renuka Roy

Renuka Roy

Followers of Renuka Roy2000 followers
location of Renuka RoyBengaluru, Karnataka, India

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  • Timeline

  • About me

    Customer Operations Manager @ Microsoft | MBA in Finance & Business Analytics @UCW

  • Education

    • North-Eastern Hill University(Under St Anthony's College)

      -
      Bachelor of Commerce - BCom,Accounting and Finance Accounting and Finance
    • Manipal University

      -
      PGDI

      Internship in HDFC LIfe

    • University Canada West

      -
      Master of Business Administration - MBA Finance and business analytics
  • Experience

    • HDFC Life

      Jan 2016 - May 2018

      Handling one of the A-Category branches in BangaloreBringing in business to the organization : Prospecting clients, pitching product, selling.Operations- Time-to-time logging in business : Login and FR Submission of products sold,preparation of Sales MIS report,etc.

      • Business Development Manager

        Apr 2017 - May 2018
      • Business Development Manager

        Mar 2016 - Apr 2017
      • Corporate Account Specialist

        Jan 2016 - Mar 2016
    • UiPath

      May 2018 - Apr 2022

      End-to-End Order ManagementMaintain all published SLA’s for order processing and fulfilment.Tackle complex orders and cases(APAC), taking appropriate action to provide timely solution and deal booking.Interact with cross functional teams as required to support the order to invoice process.Provide and follow up on suggestions and ideas that enhance processes, partner experience, and simplicity of operations.Participate in projects and initiatives related to quality, data migration, SKU testing and operational efficiency.Deliver on ad-hoc assignments as business requires. Show less

      • Order Management Specialist(APAC)

        Jan 2020 - Apr 2022
      • Sales Operation Specilaist(APAC)

        May 2018 - Jan 2020
    • Branch

      Jan 2023 - Jul 2024
      Renewal desk Manager
    • Microsoft

      Oct 2024 - now
      Customer Operations Manager
  • Licenses & Certifications

    • Microsoft Global Hackathon 2025 Executive Challenge Winner

      Arete Global - Recruiting Excellence
      Oct 2025
      View certificate certificate
    • SkillUp AI: Agent Speed Skills

      Arete Global - Recruiting Excellence
      Sept 2025
      View certificate certificate
    • Salesforce Essential Training

      LinkedIn Learning
      Jan 2020
    • V-Team Member 2025 - Microsoft Employee Giving Campaign

      Microsoft
      Oct 2025
      View certificate certificate
    • Lean Six Sigma Green Belt (ICGB)

      QAI Global Institute
      Jan 2020
    • Microsoft Global Hackathon 2025

      Microsoft
      Aug 2025
      View certificate certificate
    • Infoedge and Tally

      NIIT Limited
      Jan 2013
    • Scrum Master Certified (SMC)

      Scrum Alliance
      Jan 2021
  • Volunteer Experience

    • Guide

      Issued by The Bharat Scouts and Guides
      The Bharat Scouts and GuidesAssociated with Renuka Roy
    • Student

      Issued by Meghalaya Legislative Assembly
      Meghalaya Legislative AssemblyAssociated with Renuka Roy
    • Student

      Issued by Guinness World Records
      Guinness World RecordsAssociated with Renuka Roy