Janaina Hernandes

Experience

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  RealPrime

  May 2013 - Feb 2014

  Legal Assistant

  Contact registries to collect information on protest titles and extra-judicial notifications. Dispatching petitions with the judge. Carry out civil and criminal procedural steps. Receive Brazilian and foreign clients and refer them to the correct lawyer. Issue civil documents. Elaborate and edit petitions. Collection of cost from the bank. Domain of the CPJ system.

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  Vivo Logística e Transporte Rodoviário

  Mar 2014 - Dec 2014

  Risk Management Specialist

  Authorize, monitor and manage trips. Support drivers in case of possible accidents, as well as throughout the route. Take all precautions to avoid possible situations that could be a risk to the cargo and/or the driver. Control completed, future and ongoing routes, as well as fill in all the information relating to them.

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  Concentrix

  Dec 2014 - Nov 2015

  Technical Support Specialist

  Perform mobile operating system repairs for individual users. Assist Brazilian and foreign customers with how-to issues and trouble issues. Log all call progress in global system. Identify situations where physical repairs were necessary and refer customers to Authorized Technical Assistance or carry out a mail-in procedure to Post Office. Guide customers with devices not approved in Brazil. Call customers with scheduled calls. Solve software problem situations and configuration with the company's international quality standard. Provide support for the company's smartphones, tablets, smartwatch, portable players and TV mirroring. Show less

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  Santander Brasil

  May 2017 - Sept 2017

  Administrative Assistant

  Create a structure of permissions for individuals in all segments of the company (Retail, Van Gogh and Select), create specific permissions and assign legal representatives to minors, verify the content of the PAC (account opening proposal) and index, verify and analyze the veracity of the final client's signature to the corresponding document. Comply with company's growing productivity goal on a daily basis.

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  Dom Gallo Pizzaria e Gastronomia

  Sept 2017 - Feb 2018

  Delivery Manager

  Organize operation backstage.Calculate weekly and monthly stock.Calculate route and delivery logistics.Offer high-level service to customers.Actively carrying out a satisfaction survey over telephone with all customers.

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  Rappi

  Jan 2018 - Sept 2018

  Manage teams from 05 to 30 agents. Offer operational support to Team Leaders, Coordinators and Directors. Participate in the creation, development and application of operational tactics and processes. Support temporary and permanent agents. Assist in the observation and handling of operational and organizational gaps. Provide live support to deliveryman and customers, assisting in all and any stages of the process before and during delivery. Analyze route logistics.Respond, through the ZENDESK system, e-mails sent to the customer service department.Assist in the operational optimization process, preparing reports, compiled and necessary Macros for automation and speed of the process.

  • Operations Supervisor

    Mar 2018 - Sept 2018

  • Customer Service Representative

    Jan 2018 - Mar 2018
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  Elite Corpus

  Feb 2019 - Oct 2019

  Cleaner

  Assist in the maintenance and general cleaning of the gym. Preserve plumbing and use correct techniques for cleaning electrical equipment. Coordinate operations with teachers to manage post-training and class demands.

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  Subenshi

  Aug 2020 - Oct 2021

  Dishwasher

  Carry out all the cleaning and sanitization of staff spaces and clients. Carry out morning inspections and assess compliance following safety standards established by authorities and internal management. Assist the restaurant kitchen with specific activities. Take care of dishes before, during and after the service period.