Andrew Lebov

Experience

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  Political Calling (EMediaC Inc.)

  Mar 2010 - Mar 2013

  Voiceover Artist / Wearer of Many Hats

  • Did voice over work for audio recordings that went out to millions of households nationwide (You likely may have heard my voice before! Ask me to do the voice, I love doing it!• Worked directly with various VIP clients including Politicians (due to Non Disclosure agreements, I cannot say specifically who I had the pleasure of talking to once, but let's just say this was a very high ranking Politician), numerous Celebrities, existing Politician's running for re-election such as Senators, and various Candidates ranging from the Local (Mayoral races, for example) to National level (Presidential races, for example) and everything in between including State races such as Governors, assisting them on how to make an audio recording using our system, either endorsing themselves, their Candidate, or a Proposition or Bill they were looking or hoping to pass• Worked in a "high stakes" environment where 1 mistake, by myself, could have extremely serious consequences (e.g. 1 single typo could cause 1 million phones to ring at 3AM simultaneously, which would not only make national headlines, but at a cost of $10,000 fine per call, essentially put the company out of business - 3 year, 100% no mistake / success rate) - Yes, many grey hairs were obtained! Over the course of 3 years, the opportunity for mistakes were in the thousands, so I'm very proud of this particular accomplishment• Utilized proprietary software to initiate automated calls nationwide. (Not junk / Spam calls, only Political robocalls such as Endorsements and Polling. These types of calls are exempt from robocall laws and typically do not upset people / the general public like typical robocalls)• Prepared and processed data using Excel, developed macros on the fly under tight deadlines, handled incoming phone calls and emails, so I have a proven track record of sales, support and customer success Show less

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  StreamSend

  Apr 2013 - Sept 2018

  Customer Success Manager

  • 5 + years experience supporting our thousands of clients navigate our SaaS product specializing in email marketing and cart abandonment. (Think MailChimp, Constant Contact, but our twist was we offered some unique things our competitors didn't, and 24 hour a day live phone support)• Helped with design input, CSS, HTML, Google Analytics, SalesForce, Responsive and Mobile friendly template design tailored for emails. Over time, gained a thorough understanding of the industry• Behavioral targeting, cart abandonment, marketing automation, drip campaigns, data targeting• Main Software used includes MS Office Suite, especially Excel, SalesForce, Wordpress, Google Analytics, and our own internal proprietary SaaS email marketing platform• Identified and eliminated bugs, strategized solutions, collaborated and communicated with internal team in order to ensure system ran smoothly and issues resolved quickly Show less

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  Covered California

  Nov 2019 - Mar 2020

  Data Research Analyst

  • ICMI Certification gained (4 weeks on-site training)• Fielded incoming calls with varying needs and questions including clients needing support with their current healthcare plan, signing up new enrollments, making changes to existing clients' plansAnswered general various healthcare related questions• Informed DevOps of any imminent threat to our organizations' security policies or site vulnerabilities in an urgent matter, (according to severity of issue) as our website contained highly sensitive information in regards to nearly all 40,000,000+ Californians• Handled HIPAA info, to ensure compliance was maintained Show less

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  Employment Development Department

  Jul 2020 - Oct 2020

  Employment Program Representative

  • Limited Term position completed• Assisted customers on how to register, update their resumes, and job search in CalJOBS. Navigated customers on services provided by the EDD• Prepared and presented presentations regarding the services offered by the EDD (by phone and virtually per COVID-19 health guidelines and in-person under normal circumstances)• Provided labor market information to educate Californians on career paths, education, and available jobs. Educating, responding to, and referring all customers based on their needs Show less

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  The Rocking Chair

  Apr 2021 - now

  Founder

  After over 3 years, I've bootstrapped this idea and I'm close to finally taking my invention to the next level! Working prototype, (MVP) 100% complete. Patent pending. Demo video and landing page for website complete. Pitch Deck created. Just a few final steps to go. Could not be more excited!

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  California Department of Developmental Services

  Dec 2023 - Mar 2024

  Data Management Specialist

  • Assisted the EDO Chief in the project management of the unit’s projects, assignments, priorities, and tasks. Use Microsoft TEAMS and Projects to review, monitor, and track assigned tasks, project activities, and EDO priorities. Worked with team members to document tasks and timelines using project management skills and ensure that tasks are completed on time. Collaborate and coordinate with the EDO team to build IT strategic plans and roadmaps. • Monitored the ServiceNow data request dashboards to identify trends in client services. Work with EDO Chief to review and analyze reports in Excel format to monitor data request pipeline and data management activities within the department. Schedule meetings with EDO staff and contractors using Outlook to review client requests and assist in problem-solving technical issues.• Drafted standard operating procedures in Microsoft Word for EDO functions and processes to include, but not limited to, intake mailbox, assignment of data requests, and EDO SharePoint file management.• Maintained and update EDO website and design EDO webpages using Microsoft SharePoint on the intranet for frequently asked questions and other resources to inform DDS end users about the types of services EDO provides. • Completed other required duties within the scope of this position. Show less