Cross Coleman

Experience

• 

  Longs Drugs

  Aug 2012 - Jun 2013

  Customer Service Representative

  • Strove to provide elevated customer service by recognizing regular customers and interacting on a personal level. • Checked-out ~100 customers, signed out 50-75 deliveries and completed mailings daily to ensure customer satisfaction. • Demonstrated trust and loyalty to customers and company by adhering to HIPPA regulations.

• 

  The Dance Department

  Aug 2012 - May 2013

  Assistant Dance Teacher

  • Co-instructed a dance class of ten children ranging from three to five years old. • Taught and influenced the love of dancing. • Explained and demonstrated proper Ballet and Tap techniques for the students to follow.

• 

  University of South Carolina

  Jan 2014 - May 2015

  Athletics Development Intern

  • Raised money for student-athletes and collaborated with the Gamecock Club in fundraising. • Answered questions, resolved problems, and informed donors about upcoming events for fundraising network of 17K-19.5K.• Acquired new donors daily and upgraded 5-10 donors per week, soliciting between ~$175-$3,500 from each donor.• Enhanced donor satisfaction by staying actively aware of Gamecock sports and news to connect personally with each donor and avoided placing them on hold.

• 

  UTILI-SERVE LLC

  Jun 2018 - Dec 2018

  Business Management Intern

  • Worked closely with HR Director to prepare for upcoming meetings and improve the company’s marketing while working independently on organizing company files and updating various spreadsheets. • Aided in planning and coordinating annual safety compliance training to mitigate risk for projects at over 50 job sites.• Organized a fleet of 200 vehicle files and 50 CDL files, ensuring documentation accuracy.• Enhanced accessibility by developing compliance database for 200+ crew members to meet NERC regulations. • Managed expense reports and assisted accounting with reconciling monthly statements. Show less

• 

  Genpak

  Aug 2019 - May 2020

  Marketing Associate

  • Collaborated with marketing and innovation team with research, product development, and product launches while overseeing company’s Amazon account, including customer service, shipping, pricing, and product development. • Created detailed Amazon analysis including sales, orders, and return metrics, developing both a search term and campaign analysis for Amazon account. • Increased monthly sales on Amazon by 50% by enhancing product listings and re-designing storefront for 115+ products. • Actively researched and analyzed trends on Amazon’s selling platform to support marketing and sales growth opportunities. • Accurately updated and maintained company website while assisting in webpage re-design. Show less

• 

  CUTCO Cutlery

  Jul 2020 - Oct 2023

  Field Sales Manager

  • Sold over $30,000 of CUTCO knives in the first ten days on the job, exceeding the initial goal of $10,000. • Actively building and managing relationships with clients across North Carolina and South Carolina.

• 

  Stadiumlinks

  Jul 2022 - Oct 2022

  Digital Marketing Specialist

  - Created and managed email marketing campaigns for upcoming events. - Managed social media and generated content for various digital channels. - Generated various digital marketing content for upcoming events.- Worked with venue’s marketing teams on event marketing plans. - Managed customer acquisitions from the top to the bottom of the digital marketing funnel. - Oversaw and managed marketing partnerships for each event.

• 

  University of South Carolina

  Oct 2023 - now

  Assistant Director of Development