Carl Dispoto

Experience

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  ESPN

  Sept 2000 - Dec 2004

  Associate Editor
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  Business Wire

  Aug 2004 - Oct 2020

  Newsroom Supervisor

  • Served as liaison with Business Wire’s largest VIP clients and high-priority accounts.• Delivered upselling and cross selling to a diverse client base, increasing company revenue by more than $100,000.• Collaborated with Business Wire’s Content Approval Team to vet new client copy and resolve any potential content issues.• Worked closely with executives at various Fortune 500 Companies to disseminate market-moving information to Business Wire’s global news network.• Advised clients on ways to effectively reach an international audience, focusing on timing for local markets, managing translation into European, Asian, Middle Eastern, and African languages.• Interviewed, hired, trained, mentored, and managed 5 direct reports.• Reduced turnover rate to 0% on New York's overnight shift through effective motivational management.• Trained more than 28 Business Wire Editors in policies and procedures vital to the daily operation of the newsroom.• Assisted clients with SEC financial filings.• Longest-serving Overnight Supervisor in the history of Business Wire’s New York Newsroom. • Managed quarterly earnings reports for Pfizer, Merck, and Philip Morris.• Edited, proofread, and distributed more than 500 market-moving press releases per year across both domestic and international channels.• Processed and edited various forms of media including photos, videos, infographics, and documents for Business Wire’s 32 domestic and international offices.• Coordinated media distribution with Business Wire's international partners in more than 20 countries, including China, Japan, Israel, India, Indonesia, Malaysia, and Russia.• Supported Business Wire's Executive Leadership team by managing sensitive, complex situations and inquiries that required immediate attention.• Led monthly staff meetings, presenting current information to staff, and conducing an informative Q&A session.• Selected as one of 4 authorized to manage Proctor & Gamble’s Quarterly Financial Earnings. Show less

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  ESecaucus.com

  May 2011 - Jun 2017

  Owner & Managing Editor

  Secaucus-Based News & Information Website• Write and publish all content.• Oversee active social media channels and a vibrant online community on Facebook, Twitter, Instagram, and LinkedIn.• Secure advertising contracts from local businesses and manage online ad placement and revenue.

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  The Wall Street Transcript

  Sept 2013 - May 2019

  Social Media Manager

  Managing the social media presence of The Wall Street Transcript across various platforms, including LinkedIn and Twitter.

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  Alexander Anderson Real Estate Group

  Nov 2020 - now

  Sales Associate

  Sales Associate at Alexander Anderson Real Estate Group focused on investment opportunities in the residential and commercial sectors.

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  News Direct Corp.

  Feb 2021 - Aug 2022

  Senior Customer Success Advisor

  • Conducts start-to-finish onboarding for new and existing clients to drive adoption of the News Direct platform.• Supports clients through each part of the customer life cycle, including onboarding, order management, technical questions, and billing inquiries.• Provides assistance to clients via Live Chat (HubSpot), Zoom, email or telephone.• Serves as primary contact for international affiliates, managing overseas distribution, renewals, and retention.• Develops extensive internal documentation for company policies and procedures.• Performs QA testing for bugs and functionality on current and staging iterations of News Direct’s platform.• Involved in weekly meetings with News Direct’s DevOps team to pinpoint technical issues, provide product guidance and outline project timelines for upgrades and bug fixes.• Ensures client adherence to setup and configuration of products.• Manages the sending and receiving of client contracts in DocuSign.• Oversees the creation and activation of new client accounts.• Manages News Direct’s client database via HubSpot.• Analyzes data to identify trends and opportunities in SaaS client accounts.• Supports detailed technical operations such as product development and design with extensive use of JIRA.• Oversees News Direct’s international client base, collaborating with clients from Israel, Germany, China and more.• Identifies problem areas to help streamline operations and evaluates changes in products/procedures to deepen customer engagement.• Tracks and manages billing and invoicing. • Monitors press release distribution via various domestic and international channels, including Bloomberg, Nasdaq, MarketWatch and The Associated Press. Show less

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  Notified

  Nov 2022 - now

  Senior Account Manager

  • Manage a portfolio of more than 130 enterprise clients with contracts totaling $4+ million across diverse industries, delivering personalized support and strategic solutions.• Act as a trusted advisor to clients, providing insights and recommendations.• Consistently exceed revenue targets through upselling and cross-selling Notified’s suite of IR, PR and marketing tools.• Cultivate and maintain relationships with high-profile clients.• Identify client needs and presented tailored solutions, driving a 16% increase in average contract value per client.• Partner with sales teams to secure renewals and expand accounts, resulting in $600,000 in incremental revenue• Develop and execute strategic account plans to address client goals, leading to improvements in platform adoption and measurable ROI.• Collaborate with product and technical teams to resolve client challenges and ensure seamless delivery of services.• Lead onboarding and implementation processes for new clients, reducing time-to-value by 15% through streamlined workflows and proactive support. Show less