Ness Gale

Experience

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  Blockbuster

  Jan 2006 - Jan 2010

  Shift Supervisor

  • Managed shift staff to meet sales targets and customer service engagement goals.• Handled customer complaint escalations and provided leadership in regards to loss prevention.• Oversaw set up and cash outs for tills and secure armored truck cash pick up.

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  YMCA BC

  Jan 2011 - Jan 2015

  • Managed day to day operations of the department, reporting to the YMCA General Manager.• Scheduled and supervised a team of 25 front line staff; processed payroll using ADP Workforce Now. • Innovated programming and processes to ensure safety of all children.• Managed the fiscal health of the department by adhering to the operating budget.• Member of of Chilliwack Family YMCA Management Team, responsible for overall facility supervision • Processed program registrations and point of sale transactions using CLASS software.• Oversaw family drop in programs such as play time, postpartum groups, and public health nurse sessions.• Lead and coordinated a variety of programs such as childminding, birthday parties, and day camps.• Recruited, screened, and trained volunteers for all child, youth, and family programs.• Championed the YMCA Strong Kids staff fundraising campaign and achieved the goal of 100% participation.

  • Supervisor - Child, Youth, & Family Programs

    Jan 2014 - Jan 2015

  • Program Assistant - Child, Youth, & Family Programs

    Jan 2011 - Jan 2014
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  Big Brothers of Greater Vancouver

  Jan 2015 - Jan 2015

  Mentoring Coordinator

  • Supervised a caseload of one-to-one matches between volunteer mentors and children by conducting regular check-ins to ensure healthy relationships were maintained and the safety of children upheld.• Screened and trained volunteer applicants; screened and provided safety training to children.• Provided guidance and activity suggestions to volunteer mentors and additional support to families.• Problem solving and mediation between volunteers, families and the agency.

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  Big Sisters of BC Lower Mainland

  Oct 2015 - Sept 2022

  • Directs and supervises the Go Girls team; conducts talent management activities to ensure the best staff and volunteers are acquired, engaged, retained, developed, and encouraged to grow.• Manages operations of the Go Girls group mentoring program to ensure program targets are met, participant and volunteer safety is upheld, and program administration adheres to National Standards.• Builds relationships and establishes partnerships with external stakeholders including schools, school districts, and other community-serving organizations.• Evaluates and modifies programs based on feedback collected from program participants, volunteers, and school personnel; updates programs based on needs of the community and updated best practices. • Co-Hosts the Big Sisters “Ignite HER” podcast, connecting listeners to a community of empowered women. Show less

  • Team Lead, Go Girls! Program

    Sept 2020 - Sept 2022

  • Coordinator, Go Girls! Program

    Oct 2015 - Sept 2020
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  Low Entropy Foundation

  Apr 2020 - now

  • Oversees the delivery and overall success of Low Entropy's five main programs: Youth Empowering Youth, Conscious Connections, Enliven Coaching, The CARE Project, and the JOY Senior's Program.• Initiates and sets goals for programs according to the strategic objectives of the organization.• Devises evaluation strategies to monitor performance and determine the need for improvements.• Supervises all program and project managers involved to provide feedback and resolve complex problems.• Discovers ways to enhance efficiency and productivity of procedures and people.• Ensures that KPIs are measured and targets are met.• Applies change, risk, and resource management principles when needed. Show less • Manages the Youth Empowering Youth programs; supervises contract staff and a team of 100 volunteers.• Oversees operations of the Children's (8-12 yrs) and Youth (13-18 yrs) Youth Empowering Youth leadership programs and workshops.• Ensures the programs and services are effective in meeting the needs of all children and youth, and adhere to the organizational objectives of the organization.• Develops and implements policies and procedures; maintains departmental documentation and submits formal reports to the Executive Director and Board of Directors.• Acts as Subject Matter Expert on the Low Entropy Strategic Planning Committee Show less

  • Executive Director

    Aug 2024 - now

  • Co-Executive Director

    Jun 2023 - Aug 2024

  • Assistant Executive Director

    Jan 2023 - Jun 2023

  • Director of Programs

    Apr 2022 - Jan 2023

  • Manager, Youth Programs

    Apr 2020 - Mar 2022
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  Fraser Health Authority

  Nov 2021 - Jun 2022

  Coordinator, Volunteers

  • Develops, coordinates, supervises, and evaluates the volunteer programs and services for the South Asian Health Institute (SAHI)• Interviews volunteers to determine aptitude and abilities. Checks references and selects those suitable for assigned programs.• Assigns volunteers to specific activities according to their aptitudes, abilities, and availability and maintains the schedules of volunteer participation within the SAHI.• Functions as part of the multi-disciplinary care team in assigned areas to provide volunteer involvement that supports the services provided. Show less