Andrew Meek

Experience

• 

  Estadventures

  Sept 2006 - Oct 2016

  Founder and General Manager

  Founded EstAdventures in 2006, which successfully scaled from a single person company to a team of 7. Gained recognition as the best small group tour provider in Estonia through outstanding product design, marketing and promotions, employee selection and training, customer service provision, technological solutions and relationship management.

• 

  Geelong Cats

  Nov 2014 - Jan 2017

  Membership Services

  Working as part of the Membership Services team over three renewal campaigns.

• 

  Hawthorn Brewing Company

  Jan 2017 - Dec 2018

  Sales Manager

  Responsible for leading and managing a team of five sales representatives across two states (Victoria and NSW).

• 

  State Sport Centres Trust

  Dec 2018 - Feb 2020

  Customer Experience Manager

  Key Responsibilities:- Designing, monitoring and managing customer service and the customer experience from end-to-end - Providing leadership, guidance and drive to a team of approximately 40 customer services officers and six supervisors - Developing and implementing frameworks, standards and initiatives to measure and improve the customer experience- Leveraging customer insights to identify and implement customer experience improvements, and to deliver continual improvements- Using data metrics to contribute to long-term strategic planning - Ensuring alignment of customer experience objectives with HR, sales and marketing teams and policies - Fostering and championing a customer-centric culture throughout the organisation- Managing elements of recruitment and staff development processes, including onboarding, mentoring and career planning Show less

• 

  Lead Express

  Feb 2020 - Jul 2023

  Head of Client Management
• 

  Capital Transport

  Jul 2023 - now

  Group Customer Experience Manager